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  1. Registered User

    Join Date
    Aug 2021
    Posts
    4

    Default "Amazing" quality of the Pearl top line

    Hi. I really do not recommend buying drums with lags, as on the reference series. the drum was not beaten or dropped. the lag just burst. most other lags also have cracks. in technical support indicated a non-warranty case. the drum was bought in Russia, used (there are no new ones in the store). but in this context it does not matter, because, from an instrument of this level, you expect a completely different quality. not cracked lags and cracked varnish. any cheap Chinese craft is better executed than such a $ 1000 drum. so think carefully before buying, if you are going, do you need such "happiness". a tool that can fail at any moment. and further disassembly with support.
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  2. Unban nik12

    Join Date
    Aug 2010
    Location
    Nashville
    Posts
    6,752

    Default

    The cracked/breaking lugs were a known issue with Pearl a few years back, and to my knowledge, Al and Gene would send replacement for any broken ones. As for the finish, lacquer cracks can happen. It was likely sold to you that way or just happened over time. I’m sure this will get ironed out.
    Black Lives Matter

    Tama Starclassic Maple

  3. FKA Tasty808

    Join Date
    Dec 2006
    Location
    Phoenix AZ
    Posts
    3,257

    Default

    Agreed, it was a known issue some 10-15 years ago. The issue has since been fixed.

    It’s interesting since I’ve heard about the issues but never actually saw where or how the lugs were cracking.

    It stinks that Pearl has such a bad reputation (as far as customer service goes) in other countries…
    We really lucked out that we have Al here in the US.

    I hope you hear some good news in the near future.

  4. Registered User

    Join Date
    Apr 2013
    Posts
    426

    Default

    I have had nothing but great experiences with Pearl and warranty issues were covered for me.

    Did you buy new or used? The warranty is great, but if a drum changes hands multiple times I don't know how that would effect it.

  5. Pearl Corporation USA

    Join Date
    Jul 2002
    Location
    Pearl Corporation USA Nashville, TN
    Posts
    27,889

    Default

    Nikolay - If the inside of your broken lugs say "Pearl 1N", it is first generation. We only replace under warranty to the original buyer. I will send a request to Pearl Europe on your behalf to see if they will honor replacements. I'm not promising anything but I will notify them if you respond to this post that the inside says Pearl 1N. I believe the new ones are 2NN (2nd generation) and we've had no failures.

    Is your snare a 14x5 if so the lugs would be BRL55. Let me know.
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    Pearl Corporation USA | Nashville

  6. Registered User

    Join Date
    Aug 2021
    Posts
    4

    Default

    written 1n. I am not the first drum owner (in russia there are big problems with buying new equipment). I have all the drums (reference pure) and hardware from pearl. it’s just very disappointing how such a company would allow this in relation to its top line. hardware i have been buying new. racks, cardan ... there was such an opportunity

  7. Pearl Corporation USA

    Join Date
    Jul 2002
    Location
    Pearl Corporation USA Nashville, TN
    Posts
    27,889

    Default

    Nikolay - I will send PME (Pearl Europe) your information. When they contact you, just tell them and show them your inside lug says Pearl 1N. They will know its first generation. I will request for them to send a complete set of 10 replacement lugs. Your Reference snare is 14x5 yes, so the lug size would be BRL55. Please confirm before I contact PME.

    Thank-you Al



    Pearl Corporation USA | Nashville

  8. Registered Loser

    Join Date
    Oct 2015
    Posts
    1,859

    Default

    Quote Originally Posted by AL PERCIVAL View Post
    Nikolay - I will send PME (Pearl Europe) your information. When they contact you, just tell them and show them your inside lug says Pearl 1N. They will know its first generation. I will request for them to send a complete set of 10 replacement lugs. Your Reference snare is 14x5 yes, so the lug size would be BRL55. Please confirm before I contact PME.

    Thank-you Al
    Good Guy Al strikes again! Even on a different continent!

  9. Registered User

    Join Date
    Aug 2021
    Posts
    4

    Default

    Quote Originally Posted by AL PERCIVAL View Post
    Nikolay - I will send PME (Pearl Europe) your information. When they contact you, just tell them and show them your inside lug says Pearl 1N. They will know its first generation. I will request for them to send a complete set of 10 replacement lugs. Your Reference snare is 14x5 yes, so the lug size would be BRL55. Please confirm before I contact PME.

    Thank-you Al
    Thanks a lot! yes, my drum is 14x5. Thank you again

  10. Pearl Corporation USA

    Join Date
    Jul 2002
    Location
    Pearl Corporation USA Nashville, TN
    Posts
    27,889

    Default

    Quote Originally Posted by Nikolay View Post
    Thanks a lot! yes, my drum is 14x5. Thank you again
    Got your PM message, please follow my instructions. - Thanks Al



    Pearl Corporation USA | Nashville

  11. Registered User

    Join Date
    Dec 2003
    Location
    USA
    Posts
    1,250

    Default

    Quote Originally Posted by Feenix View Post
    Good Guy Al strikes again! Even on a different continent!
    And in a situation that warranty, which is unmatched in the industry, doesn't even cover (not the original buyer) and to a customer who, in my humble opinion, is being a bit of a jerk.

  12. A Passion Play ...

    Join Date
    Jul 2004
    Location
    Sacramento CA.
    Posts
    5,725

    Default

    What else needs to be said about AL.
    Time and time again he and Pearl go
    above and beyond. Things break. That
    is a constant. Pearl stands behind their
    products period. If Pearl makes a mistake
    they will fix it. Sorry to go on and on I
    am flying on several pain pills for my back.
    Anyway much love and respect to AL and Pearl.
    Eric G : Pearl,pAiSTe,Remo,Vic Firth,SKB,Roc n Soc,Roland V-Drums. Masters MCX Chestnut fade.
    22"x18",10"x8",12"x9",16"x16". Ian Paice Snare. Why not ...

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