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  1. Pearl Corporation USA

    Join Date
    Jul 2002
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    Pearl Corporation USA Nashville, TN
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    27,904

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    Update: I sent an internal e-mail to PME and provided all the info that Nikolay provided. PME said they'd reach out and take care of it. Hopefully Nikolay will reply with what PME did for him.



    Pearl Corporation USA | Nashville

  2. Purple Crazed

    Join Date
    Dec 2009
    Location
    Pennsylvania
    Posts
    1,411

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    Quote Originally Posted by AL PERCIVAL View Post
    Update: I sent an internal e-mail to PME and provided all the info that Nikolay provided. PME said they'd reach out and take care of it. Hopefully Nikolay will reply with what PME did for him.
    That is great news! Thanks for being integral in rectifying it.

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  3. Masterworks / Sabian

    Join Date
    Apr 2004
    Location
    CT
    Posts
    743

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    Quote Originally Posted by AL PERCIVAL View Post
    Update: I sent an internal e-mail to PME and provided all the info that Nikolay provided. PME said they'd reach out and take care of it. Hopefully Nikolay will reply with what PME did for him.
    You are the man Al!

  4. Pearl Corporation USA

    Join Date
    Jul 2002
    Location
    Pearl Corporation USA Nashville, TN
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    27,904

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    Where's my vacation home in Tahiti???



    Pearl Corporation USA | Nashville

  5. The Sensitone Guy

    Join Date
    Dec 2011
    Location
    Michigan
    Posts
    1,506

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    Quote Originally Posted by AL PERCIVAL View Post
    Where's my vacation home in Tahiti???
    On behalf of your stellar customer service efforts, we took up a collection for your vacation home in Tahiti. Unfortunately; we didn't receive as much donation cash as anticipated and had to make some quality compromises. Instead of the promised Tahiti property, we have just enough money for a weekend stay at a Motel 6 in South Chicago. Comes complete with two room keys (just in case), $30 worth of McDonalds gift certificates and a used snare drum head signed by all Pearl forum members who donated.

    Who says dreams can't come true?


  6. Pearl Corporation USA

    Join Date
    Jul 2002
    Location
    Pearl Corporation USA Nashville, TN
    Posts
    27,904

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    Quote Originally Posted by Andy H View Post
    On behalf of your stellar customer service efforts, we took up a collection for your vacation home in Tahiti. Unfortunately; we didn't receive as much donation cash as anticipated and had to make some quality compromises. Instead of the promised Tahiti property, we have just enough money for a weekend stay at a Motel 6 in South Chicago. Comes complete with two room keys (just in case), $30 worth of McDonalds gift certificates and a used snare drum head signed by all Pearl forum members who donated.

    Who says dreams can't come true?

    We still have HOOK's PDF member signed heads here at Pearl, and I have one in my office from 2009 with a few members signature including "Kill Roy Was Here".

    PS: Thank you for taking up the collection!

    PSS: I never heard back from Nikolay, so he must have been taken care of by PME.



    Pearl Corporation USA | Nashville

  7. Registered Loser

    Join Date
    Oct 2015
    Posts
    1,889

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    Quote Originally Posted by AL PERCIVAL View Post
    PSS: I never heard back from Nikolay, so he must have been taken care of by PME.
    Yeah, I was hoping to learn how this all turned out. Especially wanted a confirmation that when Al cracks down on any part of the Pearl machine, things get done.

  8. Pearl Corporation USA

    Join Date
    Jul 2002
    Location
    Pearl Corporation USA Nashville, TN
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    27,904

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    Quote Originally Posted by Feenix View Post
    Yeah, I was hoping to learn how this all turned out. Especially wanted a confirmation that when Al cracks down on any part of the Pearl machine, things get done.
    In most cases, not all



    Pearl Corporation USA | Nashville

  9. The Hardware Guy

    Join Date
    Jan 2004
    Location
    London-ish
    Posts
    14,782

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    Quote Originally Posted by AL PERCIVAL View Post
    Hold your breath. I'm still waiting to see if PME will honor my request to replace his BRL-55 lugs. To me, it was a known issue with Gen-I lug separation. The Gen-II are better quality and we've had absolutely no issues with them. I'm hoping PME will follow our lead. Waiting to hear. I will report back either way.
    I hope they do. But unfortunately in most cases, they don't.

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  10. Registered User

    Join Date
    Aug 2021
    Posts
    5

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    Quote Originally Posted by AL PERCIVAL View Post
    We still have HOOK's PDF member signed heads here at Pearl, and I have one in my office from 2009 with a few members signature including "Kill Roy Was Here".

    PS: Thank you for taking up the collection!

    PSS: I never heard back from Nikolay, so he must have been taken care of by PME.
    Hello. I'm waiting for the end of November. promised to send. or one lug now, and the rest next year, or all 10 pieces now. as soon as I receive something, I will definitely write

  11. Registered Loser

    Join Date
    Oct 2015
    Posts
    1,889

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    Well, that's better than a kick in the pants. Hopefully they come through for you.

  12. Pearl Corporation USA

    Join Date
    Jul 2002
    Location
    Pearl Corporation USA Nashville, TN
    Posts
    27,904

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    Quote Originally Posted by Nikolay View Post
    Hello. I'm waiting for the end of November. promised to send. or one lug now, and the rest next year, or all 10 pieces now. as soon as I receive something, I will definitely write
    Nikolay - excellent! I've continued to communicate with PME to ensure they follow through. It wouldn't surprise me if it takes a bit longer because of the current supply-chain and shipping issues worldwide.



    Pearl Corporation USA | Nashville

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