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  1. e-Pro Live Specialist

    Join Date
    Apr 2010
    Location
    Music City
    Posts
    330

    Default Mimic Pro SSD drive issues

    We have found an issue with some of the SSD drives from the latest production run of Mimic Pro modules. This is isolated to the latest production run only, and can cause audio dropouts. The units in question have a white outline on the Master 1&2 outputs (please see photo). If you are experiencing this problem, please contact Pearl support to arrange a replacement drive through your dealer. Please note this is an audio cutoff issue not cross-talk from triggering. Cross-talk is note cancellation and can be remedied with trigger settings.
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    Last edited by Bob Sabellico; 08-01-2019 at 03:49 PM. Reason: Update
    Bob Sabellico - Product Manager - Pearl Electronic Percussion Division

  2. e-Pro Live Specialist

    Join Date
    Apr 2010
    Location
    Music City
    Posts
    330

    Default

    A message from Pearl US. about SSD drive issue.

    If you bought a Mimic Pro in the US and live in the US, please contact Pearl support to arrange a replacement drive through your dealer.

    If you live outside the US and purchased a Mimic Pro from a US dealer, you need to work through your dealer.

    I will check with Pearl Europe to find out how they will handle it and post tomorrow.

    Once again here are the specifics:
    We have found an issue with some of the SSD drives from the latest production run of Mimic Pro modules. This is isolated to the latest production run only, and can cause audio dropouts. The units in question have a white outline on the Master 1&2 outputs (please see photo). If you are experiencing this problem, please contact Pearl support to arrange a replacement through your dealer. Please note this is an audio cutoff issue not cross-talk from triggering. Cross-talk is note cancellation and can be remedied with trigger settings.
    Last edited by Bob Sabellico; 08-01-2019 at 03:50 PM. Reason: Update
    Bob Sabellico - Product Manager - Pearl Electronic Percussion Division

  3. Registered User

    Join Date
    Jan 2020
    Posts
    2

    Default

    Is there a person at Pearl that I can talk to regarding this issue?
    I need a replacement drive

    Quote Originally Posted by Bob Sabellico View Post
    A message from Pearl US. about SSD drive issue.

    If you bought a Mimic Pro in the US and live in the US, please contact Pearl support to arrange a replacement drive through your dealer.

    If you live outside the US and purchased a Mimic Pro from a US dealer, you need to work through your dealer.

    I will check with Pearl Europe to find out how they will handle it and post tomorrow.

    Once again here are the specifics:
    We have found an issue with some of the SSD drives from the latest production run of Mimic Pro modules. This is isolated to the latest production run only, and can cause audio dropouts. The units in question have a white outline on the Master 1&2 outputs (please see photo). If you are experiencing this problem, please contact Pearl support to arrange a replacement through your dealer. Please note this is an audio cutoff issue not cross-talk from triggering. Cross-talk is note cancellation and can be remedied with trigger settings.

  4. Registered User

    Join Date
    Jan 2020
    Posts
    2

    Default

    Is there a person at Pearl that I can talk to regarding this issue?
    I need a replacement drive

    Quote Originally Posted by Bob Sabellico View Post
    A message from Pearl US. about SSD drive issue.

    If you bought a Mimic Pro in the US and live in the US, please contact Pearl support to arrange a replacement drive through your dealer.

    If you live outside the US and purchased a Mimic Pro from a US dealer, you need to work through your dealer.

    I will check with Pearl Europe to find out how they will handle it and post tomorrow.

    Once again here are the specifics:
    We have found an issue with some of the SSD drives from the latest production run of Mimic Pro modules. This is isolated to the latest production run only, and can cause audio dropouts. The units in question have a white outline on the Master 1&2 outputs (please see photo). If you are experiencing this problem, please contact Pearl support to arrange a replacement through your dealer. Please note this is an audio cutoff issue not cross-talk from triggering. Cross-talk is note cancellation and can be remedied with trigger settings.

  5. Registered User

    Join Date
    Jan 2020
    Posts
    1

    Default

    Hello! I purchased a new mimic pro a month ago but it is from the bad batch with the ssd issues. I contacted pearl support 3 weeks ago and l received a response informing me to contact Brian Wuff for a return authorization. It has now been over a week and l'm still waiting for a response. It's close to 3 weeks since l received my ticket and nothing has changed. I still have to return it and wait for another one to be delivered, l'm concerned this could take months. Could you please help me my ticket # is 478499, thank you.
    Last edited by Mojodrums; 02-04-2020 at 01:13 PM.

  6. Registered User

    Join Date
    Feb 2020
    Posts
    2

    Default

    Quote Originally Posted by Mojodrums View Post
    Hello! I purchased a new mimic pro a month ago but it is from the bad batch with the ssd issues. I contacted pearl support 3 weeks ago and l received a response informing me to contact Brian Wuff for a return authorization. It has now been over a week and l'm still waiting for a response. It's close to 3 weeks since l received my ticket and nothing has changed. I still have to return it and wait for another one to be delivered, l'm concerned this could take months. Could you please help me my ticket # is 478499, thank you.
    I also have the problem on my mimic pro, are you concerned with EU or US support? Did you finally send your module ? Did you send it back to Pearl or where you bought it ?

    Pearl, can you give us more informations please.

  7. Registered User

    Join Date
    Feb 2020
    Posts
    2

    Default

    I found a video on youtube to replace the faulty ssd, maybe that can help someone :

    https://www.youtube.com/watch?v=dY45...ature=youtu.be

  8. e-Pro Live Specialist

    Join Date
    Apr 2010
    Location
    Music City
    Posts
    330

    Default

    Quote Originally Posted by Tony72 View Post
    I also have the problem on my mimic pro, are you concerned with EU or US support? Did you finally send your module ? Did you send it back to Pearl or where you bought it ?

    Pearl, can you give us more informations please.
    Hi,

    The contact info had a typo.

    It is [email protected]

    Sorry for the inconvenience.
    Bob Sabellico - Product Manager - Pearl Electronic Percussion Division

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