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  1. Registered User

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    Default Walopus Wraps review

    *** Pictures starting at post #15 ***

    (italics indicate actual excerpts from his emails)


    I’d like to start this review off by saying that Magnus (owner/proprietor) is a super nice guy, and very easy to work with… until he screws up… 3 times.


    Our journey begins on February 3rd, 2017, when I sent Magnus an email inquiring about his custom wraps. I wanted a “figured maple” wrap (which is a “standard” wrap listed on the site), but in red (which puts it in the “custom” category). He said that wouldn’t be a problem. All I had to do was send him the Pantone code for the shade of red I wanted. But first, he suggested that I calibrate my computer monitor to make sure the shade was correct. Done and done. Not only did I send the Pantone code, but also the CMYK values, in case he was running his operation on Photoshop or a similar program (I like to be thorough). So I sent him $300+ (which is a very decent price for all the wraps I ordered), and he sent me the wraps.


    I received the wraps, and immediately opened the box and pulled the 8x8 out. It looked awesome! From really close up, you can tell that it’s printed. But from any distance, it looked pretty damn legit. So, since the wraps don’t come with any kind of peel-off protective coating (like some wraps do), I put it back in the box until I was able to take the wraps and shells to On The Edge Drum Company for application. I didn’t want to risk anything happening to them before they were on my drums.


    On the day I was loading up my car to make the almost-one-hour drive to get the shells wrapped, I started getting excited at the thought of how awesome my drums were going to look, so I decided to pull all the wraps out and wrap them around the shells, and get a “family photo” to post on the various drum forums I belong to. Upon pulling all the wraps out, I noticed that there was some pretty significant color variation between some of the pieces. I emailed Magnus about the issue, and he asked if I could send some pictures. It was about dusk at that point, so I told him I’d get pictures the following day, when it would be light outside.


    So I took them all out onto my porch the next day to get side-by-side pictures in order to illustrate the color differences, when I noticed that the snare drum wrap had some faint yellow lines running vertically all along it, like when a printer starts running low on ink. I sent Magnus the pictures, and he got back to me a few days later agreeing that they were not right, and asked for a full rundown of which wraps were bad, so he could replace them.


    I take all the wraps outside and carefully unroll them in my driveway (face up, of course). It is at this point that I notice that while the 8” still looks great, the 12” and the snare wrap both have the faint vertical lines; the 13” had a random hazy spot about the size of a fingerprint; the 15” has the vertical lines, and also fades to a kind of orange-y color on one end; and the 16” and 22” are more of a red-orange color all over. Magnus and I email back and forth over the next 9 days, and he says he’ll redo all of the affected wraps (which were all except the 8”), and ship them out as soon as they’re finished. Awesome!


    I received the new wraps on April 7th. They had a pinkish hue to them, along with those faint yellow streaks in various spots. I sent him a picture showing the color difference, and requested a refund. He apologized, admitting “We've managed to fail what should be a straight forward job twice”, going on to say “In our defense, red is the most difficult to produce, but that's no excuse” (why is red different than any other color?). Whatever. Fair enough. He then says that he WILL give me a refund, BUT, asks that I first peruse their “standard” finishes to see if there’s anything that jumps out at me, because “They ALWAYS look consistently awesome (they are not produced the same way as the custom ones)”. I looked, but didn’t see anything that interested me. So I asked him if he could just do a basic gloss white wrap. He says he can. I then asked if I could add some matching inlay strips for the bass drum hoops to my order, offering to pay for them of course. He says he’ll throw the hoop strips in at no charge. Very nice! I forgo the refund, and agree that if he can just send me a set of basic, plain, gloss white wraps, we’ll be square (even though I don’t know if plain white should cost as much as a custom printed wrap, but again, whatever).


    I received the wraps (I don’t know the exact date), and, again, left them boxed up to avoid any damage. I figured it’s a plain white wrap, no color, no printing, nothing… Essentially clear plastic film over white paper. What could go wrong? Well…


    On May 8th, I once again started packing up my car to haul everything to On The Edge for wrapping. Thankfully, a little voice inside my head said “maybe you should open the box and check it out, juuuust in case”. So I did. As I pulled the pieces out one by one, I noticed little black hairs, a few crumbs, and other random debris on the wraps. Oops, my mistake… IN the wraps. Permanently suspended between the clear layer and the “finish” (pure white) layer. The chunkier bits even pushed the clear layer up enough to leave visible air bubbles. This debris was in multiple places, on EVERY wrap.


    So, I email Magnus regarding these issues, and I ask for a refund. Along with the email, I send him a few pictures of the issues I found on the hoop strip, for reference. His response: “All our wrap is shipped oversize for final trimming by the customer. The center of the hoop piece will be trimmed off, as will the ends of each piece as well as one edge along the length of each piece”. Ok, but that crap is on EVERY wrap, and not just in places that will be trimmed off. So he comes back with “I went to the local Music store to see if I could find a brand new drum kit without a single flaw in the wrap. I couldn’t”. I had to remind him that this wasn’t about “flaws”, as I am aware that flaws are inherent in basically everything. This was about little black pube-looking hairs, and crumbs, encased forever in my brand new snow white wrap like Han Solo slumbering in his carbonite cocoon on display at Jabba’s palace (nerd alert!).


    We email back and forth over the next month, during which time Magnus requests a list of the issues with each wrap. So I oblige with pictures of 80 (EIGHTY) separate examples of this crap. He responds with some trivial nonsense about how if you get a computer with dead pixels in the monitor, you can’t return it, and that that is somehow relevant to this situation. He keeps telling me about how I’m not going to find a wrap without any flaws. To which I point out (AGAIN) that it isn’t about normal flaws. These are LITTLE CURLY BLACK HAIRS all over my wrap. And at one point, he loses it slightly, and asks “why can’t you just wrap your drums and be happy?”. Yes, the bits and pieces were small. But they were all over the place. And on a plain white wrap, they were noticeable (and I've had crappy eyes since I was 7 years old). And really, when are hair and crumbs (especially THAT MUCH) acceptable to find in ANY new finish? I have been buying, selling, and refurbishing drums for the past 20 years, and playing for the last 30. I've owned, and had very close-up dealings with MANY drums... Never seen anything like this.


    On June 9th, he finally agrees to refund my money, as long as I ship the wraps back to him. I have zero problem with this, except that shipping three boxes of wrap from California to Canada is not cheap, and I honestly do not see why I should eat the cost, considering that it was his company’s poor quality control that got us into this situation in the first place. So we go back and forth for a bit on that issue, and on June 19th, he responds with “OK, give me a heads up when you ship them. I will issue your refund as soon as I receive them and verify that they are in the same condition as when I sent them”. I assumed this meant that he was going to refund the $90 I had to spend to ship them back as well. I got the wraps shipped out on June 28th, and emailed him a picture of the receipt, which included the total amount (obviously), and the tracking numbers so he could keep an eye on the progress of the packages. I was surprised to see that he issued me a refund the following day… For only the cost of the wrap.


    So now, after almost 5 months of my main kit being sidelined, and all the headaches and emails, I’m still out $90. Magnus seems like a nice guy, overall. But his product, in my opinion, is subpar. And his business practices definitely leave something to be desired. I will, obviously, never try Walopus again. Nor would I ever recommend that anyone else try them. I know that there are people that have been pleased with his products. But I am NOT one of them. And if you want my honest opinion, I would say that you should go grab a drink with the guy. Hang out and talk about drums, music, sports… whatever. But I highly recommend going elsewhere for drum wraps.
    Last edited by Jerry Skiddz; 07-03-2017 at 09:00 PM.

  2. Rodgers and Jordy!!

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    While the length of my reply will pale in comparison to your post, I feel for ya dude. It really sucks that he couldn't get the order correct for you.
    Quote Originally Posted by dexplosion View Post
    Boom stands are for sissies.

  3. Registered User

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    Quote Originally Posted by Snakes&Arrows View Post
    While the length of my reply will pale in comparison to your post, I feel for ya dude. It really sucks that he couldn't get the order correct for you.
    It also sucks that I'm still out $90. I have no idea why I should be responsible for shipping something back on my dime, when the only reason I had to ship them back was due to errors on Walopus' part. That's like ordering food at a restaurant, and when the waiter brings it out, it has hairs in it, and they still make you pay for the food. Ridiculous.

  4. Registered User

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    Quote Originally Posted by Jerry Skiddz View Post
    It also sucks that I'm still out $90. I have no idea why I should be responsible for shipping something back on my dime, when the only reason I had to ship them back was due to errors on Walopus' part. That's like ordering food at a restaurant, and when the waiter brings it out, it has hairs in it, and they still make you pay for the food. Ridiculous.

    I wouldn't be happy about that either. You could always let him know your going to take legal action to recoup your money. That may get them to see your side a little better. Because if they lose that battle they could be responsible for your legal fees. Sorry your going through this mess.

  5. Registered User

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    Quote Originally Posted by therocker View Post
    I wouldn't be happy about that either. You could always let him know your going to take legal action to recoup your money. That may get them to see your side a little better. Because if they lose that battle they could be responsible for your legal fees. Sorry your going through this mess.
    I already used the threat of legal action to get my refund from him (which I thought he had agreed would include my return shipping charges). At this point, I think it would be more hassle than it's worth to get $90 from him. Especially since it would be an international thing (he's in Canada, I'm in California). That's why I posted this here. As a heads-up to anyone considering Walopus wraps. I know he's had satisfied customers. I just felt I should let people know what to expect if you happen to be an UNsatisfied customer.

  6. Registered User

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    And I'm not sure if he's a member on here or not. But if he is, he's probably going to post something about how PayPal was supposed to cover the return shipping (that's what he told me via email, and that's what he said on the other forums I posted this on). But when I went to PayPal, I found this:

    "PayPal’s Purchase Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid... PayPal’s Purchase Protection program does not entitle you to reimbursement for the return shipping costs that you may incur"

  7. Registered User

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    Maybe there will be a new wrap available. E. Pubis On'em!

  8. The Sensitone Guy

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    If you're the seller, you really need to prevent unhappy customers.

    I screwed up an Ebay order last year. A dude bought a snare drum from me and I sent him the WRONG SNARE! Ugh! I felt so terrible. I called him, apologized profusely, paid to have the wrong one sent back and then sent him the correct one with an extra head and a DW drum key for his trouble. I found out later the drummer was a pro playing for the band "Star Set". Really nice guy. I still feel awful for my stupid mistake but glad I was able to take care of the problem to his satisfaction.

  9. ...A mind like Water...

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    Pretty sure the owner is named "Compactdrums" on this site, not sure.

    I'm glad I read this review!
    Owner of two gorgeous Pearl Masters kits. Metal drummer, music and drums for life!

  10. The Sensitone Guy

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    Quote Originally Posted by Jerry Skiddz View Post
    I already used the threat of legal action to get my refund from him (which I thought he had agreed would include my return shipping charges). At this point, I think it would be more hassle than it's worth to get $90 from him. Especially since it would be an international thing (he's in Canada, I'm in California). That's why I posted this here. As a heads-up to anyone considering Walopus wraps. I know he's had satisfied customers. I just felt I should let people know what to expect if you happen to be an UNsatisfied customer.
    Your $90 just purchased $9,000 of bad publicity.

  11. Registered User

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    After reading this post, I'm definitely looking at Precision Drum Wrap, if and when I decide to wrap my Sonor's.

  12. There can be only 1

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    Quote Originally Posted by Andy H View Post
    Your $90 just purchased $9,000 of bad publicity.
    ^This. I was considering a rewrap to coincide with our next album....I won't be using them.

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