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  1. Combo Marketing Manager

    Join Date
    Dec 2013
    Posts
    15

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    Forum Members and Pearl Family,

    This thread just came to my attention and I must apologize to anyone that feels their query has gone ignored. As excellently as the Forum is moderated by giants like Al and D (as well as personally monitored by our CEO,) there are times when things slip by. All apologies and no excuses, we were remiss and ask for your forgiveness and patience.

    Please remember that if you ever have an immediate issue that needs attention, you have a DIRECT line to the company via our Contact Ticket Portal on the website:

    http://pearldrum.com/support/contact-us/

    The messages submitted there go directly to (and are answered by,) our Customer Service and Product Managers. Our goal is to personally answer each query within 24-48 hours (depending on Holidays, schedules, ect.)

    That being said, the detuning issue several have discussed in this thread has come to our attention in rare instances before. The answer you received was actually correct; in most cases a more rigid shell like Acrylic doesn't often absorb the vibrations coming from impact, thus allowing rods to come loose as the vibration is transferred through the lugs. As Pearl's Crystal Beat's are seamless cast shells (and not rolled like RCI/Ludwig/OCDP, ect.) they are more solid for that no-overtone sound and feel, but have been known to have this affect on some tuning points.

    I liked the thought of using Teflon Tape (hadn't considered that before but definitely a valid fix,) but to each point, we want to make sure you are getting the most from your instrument. One solid fix would be our Stainless Steel tension rods, which will have a more secure fit and are available on our Reference and Masterworks drums. Please reach out to us through the Contact portal mentioned above, we would love to be able to assist you further.

    Thanks again for all your support and patience!

    KPack @ Pearl

  2. What's in YOUR stickbag?

    Join Date
    Jan 2008
    Location
    Lebanon, IL
    Posts
    654

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    I'm gonna test the Stainless Steel tension rods on the 10 and 14 toms this weekend during a 3 set gig. I was originally just going to test the 14 as it is the worst culprit (and probably hit the most...and hardest), but it is tuned pretty low, so I'm adding the 10 to the test as it is probably the next most hit, but tuned quite a bit higher and tighter (comparaitively).

    BTW, the rest of the toms still have teflon tape on the tension rods from the gig a couple of weekends ago and only needed very, very, minor tuning adjustments (the adjustments were well within normal tolerances). So I'll be able to compare the teflon-covered vs. SS rods. Will update on Sunday.

  3. What's in YOUR stickbag?

    Join Date
    Jan 2008
    Location
    Lebanon, IL
    Posts
    654

    Default

    Quote Originally Posted by StickS707 View Post
    I'm gonna test the Stainless Steel tension rods on the 10 and 14 toms this weekend during a 3 set gig. I was originally just going to test the 14 as it is the worst culprit (and probably hit the most...and hardest), but it is tuned pretty low, so I'm adding the 10 to the test as it is probably the next most hit, but tuned quite a bit higher and tighter (comparaitively).

    BTW, the rest of the toms still have teflon tape on the tension rods from the gig a couple of weekends ago and only needed very, very, minor tuning adjustments (the adjustments were well within normal tolerances). So I'll be able to compare the teflon-covered vs. SS rods. Will update on Sunday.
    I forgot to post the results of the SS tension rod test....in a word: SOLID! Both the 10 and 14 toms stayed in tune all night (and still are a week later). I used nylon washers, btw. The teflon tape solution is still solid, also.

  4. Registered User

    Join Date
    Feb 2005
    Posts
    68

    Default

    Are the stainless steel rods a free replacement from Pearl or did you have to pay for them? I picked up an 18" kick recently and intend to start using it live so I'm curious.

    Thanks,
    Practice Kit:
    Pearl: 13" Piccolo, 10/14" Masters MCX.
    A Cstm: 13" MS Hats, 10" Spl, 16/18/20 Proj Crash, 18" EFX, 6.5" ZilBel, 14" SFlanger, 12" Chopper, 16" CCT Stack.

    Gig Kit:
    Pearl: 13" Piccolo, 12" Masters MCX, 16" Export Tom-Kick.
    A Cstm: 13" MS Hats, 20" Proj Crash, 6.5" ZilBel, 8" Spl.

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