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  1. Registered User

    Join Date
    Feb 2005
    Location
    Louisiana/Nashville
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    1,299

    Default

    Quote Originally Posted by audiotech View Post
    If Tama is one of the other drum companies that you're referring to, I had stellar results in three separate instances with Tama. I don't want to bore anyone with details.

    I see no reason why great customer service should not be a given in most instances with other companies. I've been with this forum about a year and seen some incredible customer service from AL.

    Nice going.
    Dennis
    They weren't, but I'm glad they took care of you.
    Dan
    Pearl MW: Antique Sunburst
    Pearl MW: Bubinga Artisan
    DW Coll.: Exotic Twisted Olive
    DW Coll. Aztec Gold Sparkle
    Snares: Pearl Ref : 6.5x14" Steel, Pearl Eric Singer
    Carolina Drumworks 6x14" Bubinga Stave
    Balt. Drum 7x14 10/6 Maple.

  2. Registered User

    Join Date
    Oct 2006
    Location
    Between Baltimore and D.C.
    Posts
    335

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    There are still broken Reference lugs on screen and in front of my face. No matter how quickly Pearl comes to the rescue with replacements (awesome response time Pearl, just awesome!!!), I am still struggling to understand how these lugs broke. This is an ugly fact that is staring me in the face and I want to be able to put my questions to rest. Does someone understand how these lugs broke?

    Jeremy
    PEARL SUNRISE FADE MMX ▪ SABIAN HH/HHX/AA

  3. Fappity Fap Fap

    Join Date
    Dec 2003
    Location
    Cleveland, Ohio
    Posts
    2,370

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    My only guess is this...

    Looking at my *horrible* paint diagram, my theory is that the tension that is being stressed on the lug is not "inline" with the swivel point where it mounts to the main body. Because of this, it may put excess stress on the middle of the lug where they did eventually yield and crack.

    If that makes any sense...

    But I think Pearl will figure it out and make any corrections if need be... Like AL says, my issue is rare. If it was common I am sure you would of heard about it before.
    Attached Images Attached Images  
    Last edited by invertalon; 07-07-2009 at 04:39 PM.

  4. Registered User

    Join Date
    Oct 2006
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    Between Baltimore and D.C.
    Posts
    335

    Default

    It appears from your drawing that there is a misalignment between the brass receiver (top side, under tension) and the point of swivel (bottom side, anchored to the drum). The inside edge of the swivel lug is bearing most of the tension. If the brass receiver and the point of swivel were in line, the tension would probably be spread across the part more uniformly. Does this make sense to you, as you look at the broken parts?

    Jeremy
    PEARL SUNRISE FADE MMX ▪ SABIAN HH/HHX/AA

  5. Fappity Fap Fap

    Join Date
    Dec 2003
    Location
    Cleveland, Ohio
    Posts
    2,370

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    I like 44Ronin's answer better than mine.... (below)
    Last edited by invertalon; 07-08-2009 at 05:27 AM.

  6. I <3 Miss Pearl

    Join Date
    May 2006
    Location
    Melbourne - Australia
    Posts
    11,965

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    The reason why they cracked is because they are die cast lugs and sometimes there is casting errors. Looks like an isolated incident.

  7. Registered User

    Join Date
    Apr 2007
    Location
    Victoria, Australia
    Posts
    3,419

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    yay 44ronin

  8. **** those alien ********!!

    Join Date
    Dec 2004
    Location
    Canada, Saint John, NB
    Posts
    1,188

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    I too am in the boat of having a lug cracked. However, this is only the snare drum. I believe that Pearl is in the process of getting them warrantied. Only time will tell.
    Proud owner of a PEARL REFERENCE IN Purple crazE w/ BlacK HardwarE
    22x18,16x16,14x14,12x9,10x8, 13x6.5 \m/

    PEARL, SABIAN, Zildjian,
    Gibraltar, Taye,
    Evans

    My Mapex Orions: http://www.pearldrummersforum.com/sh...post1852590027

  9. Token Cracker

    Join Date
    Jan 2007
    Location
    California
    Posts
    3,165

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    I put WD40 on my lugs and they never crack and there's nothing you losers can do about stopping my ramped WD40 use. **$

  10. Registered User

    Join Date
    Dec 2002
    Location
    Maryland/South Daytona FL
    Posts
    2,939

    Default Ramped

    Quote Originally Posted by Razorfish View Post
    I put WD40 on my lugs and they never crack and there's nothing you losers can do about stopping my ramped WD40 use. **$

    I believe it is Rampant, not Ramped. Now STOP that WD40 abuse, hear me?
    Emerald Fade MMX kit: 22x18 10x8,12x9,14x11,14x12,16x16,6.5x14 snare or 6x14 Black Nickel Hammered Pearl Sensitone
    1964 Blue Glass glitter Rogers Cleveland Era Holiday drums
    8x12, 16x16, 14x20, 5x14 Powertone Snare

  11. **** those alien ********!!

    Join Date
    Dec 2004
    Location
    Canada, Saint John, NB
    Posts
    1,188

    Default

    Just want to say thank you on behalf of Pearls backing up their products. I have received through warranty 2 lugs for my snare drum when only 1 was broken. I'd like to extend my thanks to Pearl U.S (AL) and Pearl Canada for coming through on that so quickly. I know have my beautiful 13x6.5 up and singing beautifully and loudly once again. This, is the best reason to play Pearl drums. Highest quality drums meets excellent customer support equals why I chose Pearl. Thanks again guys. This will certainly not go unrecognized.
    - DK
    Proud owner of a PEARL REFERENCE IN Purple crazE w/ BlacK HardwarE
    22x18,16x16,14x14,12x9,10x8, 13x6.5 \m/

    PEARL, SABIAN, Zildjian,
    Gibraltar, Taye,
    Evans

    My Mapex Orions: http://www.pearldrummersforum.com/sh...post1852590027

  12. Fappity Fap Fap

    Join Date
    Dec 2003
    Location
    Cleveland, Ohio
    Posts
    2,370

    Default

    Received my 10 replacement lugs yesterday. Just wanted to thank AL for all the help!

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