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Type: Posts; User: AL PERCIVAL

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    Thomas says he has been in contact with you. Are...

    Thomas says he has been in contact with you. Are you all good now?
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    I've sent this up the chain of command at PME.

    I've sent this up the chain of command at PME.
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    Keep me posted and I'll put the irons to the...

    Keep me posted and I'll put the irons to the fire. :D
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    I was under the impression PME was taking care of...

    I was under the impression PME was taking care of this and replace your Floor tom with the seam issue. Please have your authorized Pearl dealer contact PME (Pearl Europe). I do not know who they...
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    I'm not leaving until 2021.

    I'm not leaving until 2021.
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    I don't know about romantic - but lunch will be...

    I don't know about romantic - but lunch will be free. :D
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    :D

    :D
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    Excellent Dylan - looking forward to it.

    Excellent Dylan - looking forward to it.
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    Anytime, after NAMM or whenever come on down,...

    Anytime, after NAMM or whenever come on down, we'll do lunch!
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    My retirement will be 2021. I have it marked...

    My retirement will be 2021. I have it marked that way because:

    A) It will be Pearl's 75th Anniversary (1946--2021)
    B) It will be my 15th year @Pearl (previously 32 years at Bank of America)
    ...
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    14 hour drive 2.5 hour by plane and a free...

    14 hour drive
    2.5 hour by plane

    and a free lunch C-Mon! Man! :D
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    Dylan - and lunch will be on me when you visit!

    Dylan - and lunch will be on me when you visit!
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    I've had lunch with Ron - good guy!

    I've had lunch with Ron - good guy!
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    You did the right thing in contacting the dealer....

    You did the right thing in contacting the dealer. The dealer should have contacted their support (Pearl Europe) to discuss if it was indeed an issue.

    The pictures I saw (and why I contacted our...
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    BTW - I believe PDF member WhatIsIt will be...

    BTW - I believe PDF member WhatIsIt will be taken care of from what I'm hearing from the factory. I'll let him post when he hears back officially. :D
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    when I do retire...……… I will make sure someone...

    when I do retire...……… I will make sure someone in our customer service provides the same if not better customer service so that you all are taken care of in the same manner you are accustom to.
    ...
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    From the U.S.A side of things, we have passed the...

    From the U.S.A side of things, we have passed the issue you are having directly to our factory - they are contacting Pearl Europe - you should be having someone contact you soon. Please let us know...
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