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  1. I respectfully disagree. I am not talking about...

    I respectfully disagree. I am not talking about a special order on one of Pearl’s regular production offerings. I am exclusively talking about Masterworks, where every order is not only a special...
  2. Not only is it reasonable, it’s the way most...

    Not only is it reasonable, it’s the way most companies do business. If the error is that of the manufacturer, they have a responsibility to correct the problem with as little inconvenience to the...
  3. I think you nailed it. The buying experience...

    I think you nailed it. The buying experience should not be worrisome. It should be a time of excitement and happy anticipation as the customer awaits the arrival of their custom drum kit. When a...
  4. Iím sure that Pearl USA had little or nothing to...

    Iím sure that Pearl USA had little or nothing to do with this order. Iím sure that the OPís request for a 30% discount, which I think is very reasonable, was rejected by either the dealer or the...
  5. Nelson, As you know I enjoy my Pearl Drums and...

    Nelson, As you know I enjoy my Pearl Drums and hardware. Having grown up with Slingerland and Ludwig drums from the 60’s, I really appreciate the quality of my Pearl MCX drums and all of my Pearl...
  6. Victim blaming? It is not unreasonable to...

    Victim blaming? It is not unreasonable to expect a company that is in the custom drum business to build a snare drum with their hardware and shells and get it right every time. Of course they...
  7. I really enjoy my Pearl MCX drums. I think their...

    I really enjoy my Pearl MCX drums. I think their regular production line drums are high quality at each price point. That said, I have also read about too many errrors in their MW line. There is...
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