How to contact Pearl in Mexico?

[AlanHate]

The title explains for itself.
I live in Mexico, and there are times when buying used things is the only way one can get some nice Pearl stuff. Everything I have from drums to hardware is Pearl and Pearl only. There are sometimes I want or need to get something for replacement, or just because I want to, but to be honest the distributor says they don't sell any spare parts or small accesories. At the moment I need to get a strainer for my 2000's Export Series Snare drum, and I don't even know which one(s) could be an option, as I don't know the hole separation for any of the ones that appear on the most recent SpareParts Catalog. I know the spacing in my snare drum is 1.5". So, if anyone could help telling me which ones could fit, I will really appreciate it!!

I also REALLY NEED/WANT to know how could I get in contact with the people from Pearl in Mexico(if there is actually someone I can talk to). And just in case something ever goes wrong, how do I do to use the Pearl Lifetime Warranty?

I hope I can get any help here and an answer my questions!! Thanks ;D

[AL PERCIVAL]

Alan - I've sent your request and contact e-mail to our Pearl representative in Mexico. You should be hearing from him soon.

[AlanHate]

Thank you so much!! I really look forward to hearing from him!!

[AlanHate]

@Al Percival
How long does it usually take for them to contact me? I have checked my e-mail since then, but haven't found any Pearl related mail. Hope to hear from you soon.
And sorry for double posting

[AL PERCIVAL]

@Al Percival
How long does it usually take for them to contact me? I have checked my e-mail since then, but haven't found any Pearl related mail. Hope to hear from you soon.
And sorry for double posting

Alan - our Latin American rep says he's forwarded your request onto Hermes Music, the distributor in Mexico and you should be hearing directly from them. Let me know in a few weeks if this is not the case and I'll try and make contact with them again.

[AlanHate]

Thanks!! I'll be checking and hope to hear from them soon.
I'll let you know as soon as I hear from them, or if still it doesn't happen.

[AlanHate]

@Al Percival, I have been checking my email and there is still no word from Hermes Music or the reps themselves. What should be done in this case?

[AL PERCIVAL]

@Al Percival, I have been checking my email and there is still no word from Hermes Music or the reps themselves. What should be done in this case?

I apologize for the delay. I have again today contacted our Latin America representative. Hopefully you'll be hearing from them soon. Again I apologize for the inconvenience caused.

[DanDickly]

How to contact Pearl in Mexico?

oprima numero dos.

Sorry, a little US telephone humor

[AlanHate]

I apologize for the delay. I have again today contacted our Latin America representative. Hopefully you'll be hearing from them soon. Again I apologize for the inconvenience caused.

Thank you for all the patience and help. I really appreciate it

oprima numero dos.

Sorry, a little US telephone humor

LOL, didn't expect this

[AlanHate]

@Al Percival

Still I haven't received an email from the representative or Hermes Music.

[AL PERCIVAL]

@Al Percival

Still I haven't received an email from the representative or Hermes Music.

Alan - Please check your PM (private message). Thank you.