thanks to pat and gene - Pearl Drummers Forum

Thank you to all who joined us on the Pearl Drummers Forum but we have decided to continue the conversation at the Pearl Drummers Group on Facebook. https://www.facebook.com/groups/pearldrummersgroup Although the Pearl Drummers Forum is closed, the content is still searchable as there are many informative threads on Pearl gear. We hope to see you at the Pearl Drummers Group!

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bippy58

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Join Date: Dec 2010

Posts: 52
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#1

thanks to pat and gene

08-17-2012, 07:32 PM

Many thanks to pat at pearl for taking care of a broken tom holder on my new kit. I call pat on monday and got the new holder on friday. He listened to my problem and took care of the issue without a hassle. He was professional and did not treat me like i was trying to put something over on them which is what i have gotten from other drum companies when i had a legit issue. Also thanks to gene who i did not deal with but did answer me quickly and am sure i would have got the same treatment from him. This is my first pearl kit and is only about a month old but i never thought i had made a mistake buying this kit because this type thing can happen and it has turned out to be a great decision. even the stock heads were good but i put on new ones because they give me the sound i want.

THANKS VERY VERY MUCH

rick henry
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spx118

Pearl for Life

Join Date: Mar 2009

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#2

08-17-2012, 07:35 PM

Man, I'm so glad it all worked out. Best of luck to you and yours.

Pearl Reference #103 Piano Black
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Looking for 14x14 Reference Floor Tom in 103 Piano Black
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TalonTsi90

My Concord Faded

Join Date: May 2010

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#3

08-17-2012, 09:29 PM

Pearl has THE best customer service of ANY company ive ever had to deal with.

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How to: Split your double (P2002) Eliminator into singles (P2000)

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SAManiac

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Join Date: Jun 2011

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#4

08-17-2012, 11:19 PM

Another story of pearl dealing with their few and far between manufacturing errors quickly and professionally!
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Kiwi

Away From The World

Join Date: Feb 2010

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#5

08-17-2012, 11:45 PM

Yeah Pearl, especially such staff.

Pearl Masters MCX Bronze Glass
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Originally posted by Mike Foreman

Practice makes perfect. But ultimately, I am living proof that you don't need to play well to enjoy gear. You might be surprised how much enjoyment you can get while still sucking.
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