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thanks to pat and gene

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  • thanks to pat and gene

    Many thanks to pat at pearl for taking care of a broken tom holder on my new kit. I call pat on monday and got the new holder on friday. He listened to my problem and took care of the issue without a hassle. He was professional and did not treat me like i was trying to put something over on them which is what i have gotten from other drum companies when i had a legit issue. Also thanks to gene who i did not deal with but did answer me quickly and am sure i would have got the same treatment from him. This is my first pearl kit and is only about a month old but i never thought i had made a mistake buying this kit because this type thing can happen and it has turned out to be a great decision. even the stock heads were good but i put on new ones because they give me the sound i want.


    rick henry

  • #2
    Man, I'm so glad it all worked out. Best of luck to you and yours.
    Pearl Reference #103 Piano Black
    12x9 | 13x10 | 16x16 | 22x18 |
    Signature | Noise Works | 2002 | 3000 |
    Sound Formula | Alpha |
    Looking for 14x14 Reference Floor Tom in 103 Piano Black


    • #3
      Pearl has THE best customer service of ANY company ive ever had to deal with.
      VBX Concord Fade 7 Piece
      Kick Sub Mod
      How to: Split your double (P2002) Eliminator into singles (P2000)


      dFd Black Chrome 2.3mm hoops for sale, single 6", 8, 10, 12, 14(8 hole), 16, 18 (pairs)


      • #4
        Another story of pearl dealing with their few and far between manufacturing errors quickly and professionally!


        • #5
          Yeah Pearl, especially such staff.

          Pearl Masters MCX Bronze Glass
          8x7 | 10x8 | 12x9 | 14x14 | 16x16 | 20x14G | 22x18

          Originally posted by Mike Foreman
          Practice makes perfect. But ultimately, I am living proof that you don't need to play well to enjoy gear. You might be surprised how much enjoyment you can get while still sucking.