I got my crystal beat snare shell today for my free floater! It appears to be in good condition, but I was a little surprised that it does not have any badge on it. Is this normal?
Announcement
Collapse
No announcement yet.
No badge on Crystal Beat snare shell?
Collapse
X
-
-
WSGNST,
Thanks so much for purchasing the shell. Our first shipment of Crystal Beat shells was sent to a slightly larger depth and without badges; looks like the one you got was one of those that simply slipped through the cracks. So sorry this happened at your expense.
We would certain like to recall the shell and install the badge correctly. Pearl's Drum Guru-in-Residence Al Percival will take care of you in that regard. In terms of the depth, we can do one of two things: if you want something a little more unique, we can leave the shell a little deeper and simply send longer tension rods so you can enjoy a rare piece that might not be repeated. Or, while we are installing the badge, we can modify the depth to match the standard shell depth for a drum of this size.
The choice is yours. Thanks so much for getting to us on this quickly, we will do our best to make it right in a timely manner so you don't have to be without the drum too long.
Thanks again!
Comment
-
Originally posted by dale w miller View PostLet's face it, it's the badge you're paying for. A seamless clear acrylic shell can be had by many different routes. I wouldn't be surprised if it's the same route Pearl has taken.I own or have owned drums and cymbals made by every major manufacturer. My go-to kit is a DW Collectors series set.
Comment
-
Originally posted by Kevin Packard View PostWSGNST, Thanks so much for purchasing the shell. Our first shipment of Crystal Beat shells was sent to a slightly larger depth and without badges; looks like the one you got was one of those that simply slipped through the cracks. So sorry this happened at your expense. We would certain like to recall the shell and install the badge correctly. Pearl's Drum Guru-in-Residence Al Percival will take care of you in that regard. In terms of the depth, we can do one of two things: if you want something a little more unique, we can leave the shell a little deeper and simply send longer tension rods so you can enjoy a rare piece that might not be repeated. Or, while we are installing the badge, we can modify the depth to match the standard shell depth for a drum of this size. The choice is yours. Thanks so much for getting to us on this quickly, we will do our best to make it right in a timely manner so you don't have to be without the drum too long. Thanks again!
Dude! I would so go for the longer tension rods.
Comment
-
Originally posted by therocker View PostDude! I would so go for the longer tension rods.Emerald Fade / Black Hardware BRP - 24x18, 12x9, 16x16, 18x16
Orange Satin Swirl EXR - 24x18, 12x9, 14x14, 16x16
Masterworks/Reference 14x6 - OCDP 13x7 - J.J. 13x6.5
TAMA RoadPro Tom Stand FOR SALE.. PM ME!
Comment
-
The original maple shell is 3 5/8" deep and the Acrylic is 4" so I'm planning to use longer tension rods to rectify the situation. It's not a huge difference.Last edited by wsgnst; 09-03-2015, 08:31 AM.I own or have owned drums and cymbals made by every major manufacturer. My go-to kit is a DW Collectors series set.
Comment
-
I've experienced the same first class service from Pearl the rare time there was a problem with a new purchase. They are the gold standard for other drum companies to emulate when it comes to customer service.Guru Tour padauk segmented
Tama Star walnut and maple kits (indigo sen/emerald curly maple)
Tama Starclassic Bubinga Select (marbled green metallic)
Tama Starclassic walnut/birch (jade silk)
Sonor Pro Lite blue sparkle
Comment
-
Comment
Comment