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billyo00769
09-29-2016, 11:42 AM
Always inspect your CRB drums when you receive them. I just noticed cracks around the floor tom leg mounting points. The drums are only 9 month old and have never been moved since i received them.
They were delivered already assembled and have the stock heads.
The tom has never been opened up.
The screws never touched.
When people ask me if I recommend acrylic drums I always say NO!!
They are a pain in the butt. Hard to clean. Scratch easily. Quality is not good. I have received them already cracked.
Back to Wood for me.
What was I thinking??????
I wasted a year and thousands of dollars buying these because they look and sound great.

:0(497175

scooterdavis
09-30-2016, 03:25 AM
I've messed around with them, but they appear fragile. Sound is okay enough, but not my cup of tea. Good that you have lifetime warranty protection, sucks that you might be without equipment:( good luck!

Fuller89
09-30-2016, 05:10 AM
That sucks about the cracks.

Acrylics look cool, but I've never heard any in person.

My motorcycle helmet visor is hard enough to keep clean (lexan, not acrylic) without a scratching it, I can only imagine how hard it is to keep those clean! Then making sure to not over tighten anything... seems like such a pain.

(Btw I voted for your kit for sept DOTM)

iCe
09-30-2016, 05:55 AM
I've messed around with them, but they appear fragile. Sound is okay enough, but not my cup of tea. Good that you have lifetime warranty protection, sucks that you might be without equipment:( good luck!

I believe the CRB's have a 2 year warranty, not a lifetime warranty. Hope I'm wrong though!

Feenix
09-30-2016, 09:55 AM
I believe the CRB's have a 2 year warranty, not a lifetime warranty. Hope I'm wrong though!
Absolutely correct! It's a "Limited 2-year Warranty (http://pearldrum.com/products/kits/drumsets/crystal-beat/)".

Shear cracking, the bane of acrylic drums everywhere.

therocker
09-30-2016, 06:23 PM
Always inspect your CRB drums when you receive them. I just noticed cracks around the floor tom leg mounting points. The drums are only 9 month old and have never been moved since i received them. They were delivered already assembled and have the stock heads. The tom has never been opened up. The screws never touched. When people ask me if I recommend acrylic drums I always say NO!! They are a pain in the butt. Hard to clean. Scratch easily. Quality is not good. I have received them already cracked. Back to Wood for me. What was I thinking?????? I wasted a year and thousands of dollars buying these because they look and sound great. :0(<img src="https://www.pearldrummersforum.com/attachment.php?attachmentid=497175"/>

I've been romancing the idea of the Ruby Red Crystal Beats for some time now. This really helped me to make up my mind against them.

Sorry for your situation. That is really a bummer. That's a lot of cash for something not that road worthy. And as you've stated...they've never been in the road. Good luck!

Drumming-4-Life
09-30-2016, 06:32 PM
Always inspect your CRB drums when you receive them. I just noticed cracks around the floor tom leg mounting points. The drums are only 9 month old and have never been moved since i received them.
They were delivered already assembled and have the stock heads.
The tom has never been opened up.
The screws never touched.
When people ask me if I recommend acrylic drums I always say NO!!
They are a pain in the butt. Hard to clean. Scratch easily. Quality is not good. I have received them already cracked.
Back to Wood for me.
What was I thinking??????
I wasted a year and thousands of dollars buying these because they look and sound great.

:0(497175

At first I thought, "thousands of dollars for a CB?" Then I realized you have the large NP-style kit. I'm sorry you're having trouble with the acrylic shells. Pearl does stand by their products, but there will be wait and down time. At least you know they will make it right.

therocker
09-30-2016, 09:58 PM
Pearl should maybe look into drilling the holes big enough to accommodate a nylon sleeve that acts as a little more of a bumper between the shell and hardware running through it.

I'm guessing this is a stress fracture. Not from being over tightened but from being hit with sticks on top of the drum ( their sole purpose ) and then the shell can't absorb the blows.

I believe a sleeve between the screw and the shell could alleviate this unwanted stress.

If it is caused from over tightening ( and I believe anyone with a Neil Peart sized drum kit, knows their way around kit, thus knowing not to crank the threads) ( a two year amateur should know better ) that it's not really over tight, just adequately snug. Then maybe longer screws and thicker isolation pads between the lugs and the shells

Something should be looked at to remedy this problem instead of just replacing the crack shell with a new one, that could ultimately break/crack the same way for no apparent reason.

Again I've been seriously considering cb as my next kit. But this really makes me think other wise. Shame too. The Ruby Reds are freaking beautiful.

BadAstronaut
10-02-2016, 07:55 AM
most likely it was caused by factory drilling of holes in shell .. add to that the torque of screwing in screws into shell and you have recipe for stress fractures in the acrylic

it is what it is acrylic wise .. there's a reason there's a limited warranty .. but for Pearl quality control to let that out of factory for sale is their mistake

Woodboy
10-02-2016, 02:15 PM
Great looking drums these acrylic drum sets!,,
I don't want to burst the dream! But there is a limited life time
for all these ..polymer sets!,,(known as acrylic)
What will appear is something called crazing!!!
Wikipedia
Crazing is the phenomenon that produces a network of fine cracks on the surface of a material, for example in a glaze layer. Crazing frequently precedes fracture in some glassy thermoplastic polymers. Crazing occurs in regions of high hydrostatic tension, or in regions of very localized yielding, which leads to the formation of interpenetrating microvoids and small fibrils. If an applied tensile load is sufficient, these bridges elongate and break, causing the microvoids to grow and coalesce; as microvoids coalesce, cracks begin to form.
Lifetime expectations for an acrylic drumset like Ludwig vistalite or Pearl Crystal Beat will be always limited due to
this fact.
After 15 to 20 years when a wood shell just gets Ripe ...acrylic shells start to deteriorate.
This timespan varies ....that's why you get a limited 2 year warranty for acrylic drum shells.
Sad but a fact!,,,,
Cheers

Raider09
10-05-2016, 01:05 PM
I received my Crystal Beats a few months ago (after a 9 month wait,) and they came with little mounting brackets for the floor toms legs. The main objective of these "mounting plates" is to prevent cracking, which supposedly occurs fairly easily when the screws on the floor toms are too tight. (At least , this is what I was told by the manager of the drum shop where I bought them.) Even with them on, I don't have much tension for the mounting piece just to be on the safe side. Aside from that (and the fact that these drums tend to go out of tune quickly,) I'm pretty pleased with these drums.

Kevin Packard
10-06-2016, 10:14 AM
Always inspect your CRB drums when you receive them. I just noticed cracks around the floor tom leg mounting points. The drums are only 9 month old and have never been moved since i received them.
They were delivered already assembled and have the stock heads.
The tom has never been opened up.
The screws never touched.
When people ask me if I recommend acrylic drums I always say NO!!
They are a pain in the butt. Hard to clean. Scratch easily. Quality is not good. I have received them already cracked.
Back to Wood for me.
What was I thinking??????
I wasted a year and thousands of dollars buying these because they look and sound great.

:0(497175

Billy,

On behalf of Pearl, I want to thank you for your investment in Crystal Beat drums and want to apologize for your difficulties with them.

Relaunching Crystal Beat seamless acrylic drums has been an exciting endeavor for Pearl, and we are committed to seeing that all Crystal Beat owners (particularly those that have invested so heavily as you have,) are satisfied with their purchase.

Before I launch into tech speak and an extended essay on Acrylic drums, let me first say that you are covered for two years (a warranty concurrent with all other major drum companies,) and Pearl will replace the cracked shells without a problem. Our warranty directs you to go to the dealer you bought them from to proceed, but your best option is to go to our contact page at http://pearldrum.com/support/contact-us/ and fill out the contact form so we can get you to the proper channel for replacement immediately.

As seamless Acrylic comes with a variety of strengths/weaknesses/opportunities/threats in ownership, proceeding with the relaunch required a lot of R&D and consideration on our end. The nature of the material creates a delicate balance, as a shell that is too rigid will rob it of tonality, make it more brittle, and subject it to shattering; and one that is too flexible will make it susceptible to warpage and undue cracking. Our tests on the current version yielded a shell that was stronger, more flexible, less prone to cracking, and by FAR better sounding than the previous generation of Pearl Transparents. This is not to say that they are superior or inferior to our wood shells, just a different sonic flavor with added visual appeal.

Like any material, they are prone to some cracking if impact occurs in shipping, particularly in the drilling points, which is apparently what happened in your case. In terms of cleaning, our experience has shown that carnuba-based polishes (like good ol' reliable Trick polish,) are great for cleaning Crystal Beat shells. Though scratching can occur if you are cleaning with a more abrasive cloth or an ammonia-based cleaner on the in AND outside of the shell, there are specialized Acrylic cleaners (available online and at your local hardware store,) that are exceptional for cleaning and repairing surface scratches.

In his excellent post on cleaning Acrylic drums, drummer Harry Conway recommends Meguiar Plastic Cleaning products. Check out his full post on scratch and haze repair here:

http://www.drummerworld.com/forums/showthread.php?t=57131

We obviously want you to play and experience these drums as they were meant to without having a bad taste in your mouth. We are here to help, let's get together!

Sincerely,

KPack @ Pearl

monophonic
12-31-2016, 04:32 AM
I have to say, having owned my CB set for just over 6 months now the quality is rubbish, Iv used the kit for two gigs a week since having it and in that time, the floor tom was split on receiving the kit, the floor tom leg brackets have cracked (stupidly thin cast metal) and tension rods either to tight to turn or keep coming loose. If these were any other product they would be recalled!!!

rollracer
12-31-2016, 06:07 PM
^^^^^
wheeew! this doesn't looks good at all and won't last .

Feenix
01-02-2017, 09:42 AM
Uh-oh!

More drum hardware issues?

IMF1
01-09-2017, 07:25 PM
Wow. The build quality on my SSC kit looks far superior to that

therocker
01-10-2017, 09:33 AM
This could be avoided if Pearl simple stopped offering floor toms with legs. Just make them ALL mounted. Problem solved!

dunnigan66
02-26-2017, 07:52 AM
Dang sorry to see that, I just got a set too and less than a month old and went to put a new Emad 2 on the kick and this is what I found hiding beneath the lug man was I pissed !! I have had atleast 20 Pearl kits and this is my first bad experience thank god I still can play my BCX's which btw are friggin awesome hated to see that series go!

Master88
02-26-2017, 12:06 PM
Hate to see these issues with your CB kit. I bought a Ludwig Smoky Vistalite kit back in 1976, tho I never had structural issues, they are a pain to keep clean and looking back now, they really didn't sound all that great either. They were a very loud, harsh and stuck in the mids tone wise. Then again, they went great with the 70's/80's rock music back in the day.

Feenix
02-27-2017, 06:29 AM
Dang sorry to see that, I just got a set too and less than a month old and went to put a new Emad 2 on the kick and this is what I found hiding beneath the lug man was I pissed !! I have had atleast 20 Pearl kits and this is my first bad experience thank god I still can play my BCX's which btw are friggin awesome hated to see that series go!
Well, isn't that a ******.

quicksticks
02-27-2017, 09:27 AM
Dang sorry to see that, I just got a set too and less than a month old and went to put a new Emad 2 on the kick and this is what I found hiding beneath the lug man was I pissed !! I have had atleast 20 Pearl kits and this is my first bad experience thank god I still can play my BCX's which btw are friggin awesome hated to see that series go!

Wow, I'm really sorry you're having problems. Are the hoops seamless like the shells, or was the split in the glued seam? Either way, it shouldn't have happened. I checked out the CB's when they first came out and was disappointed that Pearl chose to use cheaper hardware. I understand that they were aiming for a particular price point to be competitive, but Vistalites are three times the price. Let's see, cracked BD hoops, cracked shells, cracked floor tom brackets, and tension rods that fall out. Fortunately, Pearl will make things right, but it just seems like the CB's are problematic.

opus138
02-27-2017, 10:08 AM
Broken CB hardware and broken seemless shells.

Can't blame Eric Singer for using seamed shells with Masters hardware :)

Kevin Packard
02-27-2017, 02:15 PM
Friends and Pearl Drummers,

Thanks for sounding off about these issues. We appreciate the feedback but are sorry it has to come at this drastic a cost. Pearl's uncompromising dedication to product quality is something we take very seriously, and back it up with the best Warranty in the drum industry. @Monophonic and @Dunnigan66, please follow up with the dealer you bought these drum sets from so we can get replacement parts to you immediately.

The nature of any Acrylic shell is such that it will react differently and be less durable than standard wood shells, but these kinds of quality issues are by no means common. Trust me when I say that we will stand by the product and make sure that you are happy with your purchase. Having said that, the info and pictures you have provided will allow us to further test this highly-successful drum series for future quality and manufacturing consideration.

Thanks again for letting us know, please follow up with your dealer and let's get you guys some new drums!

Sincerely,

Kevin Packard, Pearl Corporation

Master88
02-28-2017, 06:51 AM
Friends and Pearl Drummers, Thanks for sounding off about these issues. We appreciate the feedback but are sorry it has to come at this drastic a cost. Pearl's uncompromising dedication to product quality is something we take very seriously, and back it up with the best Warranty in the drum industry. @Monophonic and @Dunnigan66, please follow up with the dealer you bought these drum sets from so we can get replacement parts to you immediately. The nature of any Acrylic shell is such that it will react differently and be less durable than standard wood shells, but these kinds of quality issues are by no means common. Trust me when I say that we will stand by the product and make sure that you are happy with your purchase. Having said that, the info and pictures you have provided will allow us to further test this highly-successful drum series for future quality and manufacturing consideration. Thanks again for letting us know, please follow up with your dealer and let's get you guys some new drums! Sincerely, Kevin Packard, Pearl Corporation

That's what TRUE Customer Service is all about and a huge reason why I only purchase Pearl products.

Feenix
02-28-2017, 06:54 AM
The nature of any Acrylic shell is such that it will react differently and be less durable than standard wood shells
Yeah, but that doesn't explain the brittle cast hardware.

dunnigan66
03-05-2017, 06:13 AM
Also less durable doesn't mean cracked within less than a month and the kit is has not been moved from the house! So I took off the other and same issue 2 cracked hoops. They came shipped with hoops attached every other kit I have received the new hoops and lugs were separate and had to be put on all of the other drums were completely put together also. I should have taken all the drums apart and checked them inch by inch but i didn't think they would be this bad and that's my fault, but Pearl usually from my other Pearl drum sets have been perfect. Doesn't make sense to me I have to disassemble an entire kit to make sure there right. Imagine doing that with a car etc etc. I wish i could return them but probably can't nothing like making a 1100 dollar buy and dealing with this kinda stuff. I wanted another kit shoulda got a SSC kit instead :(

Jerry Skiddz
03-05-2017, 01:37 PM
Do the SSCs use the same shell hardware? I owned a CB for a short while, and all the cast metal components on it seemed really thin and flimsy.

quicksticks
03-08-2017, 04:06 PM
I think it's great that Pearl is stepping up to get new drums out to the affected parties. I don't think anyone had any doubts about Pearl's excellent customer service. I don't know of any other drum company that is as accessible and eager to do right by their customers. That said, I would like to know what Pearl is doing to correct the problems in this series. There are those of us that would have liked to see an acrylic kit with Masters or Sessions level hardware.

therocker
03-09-2017, 07:04 AM
This thread is what turned me against the cb line. Still love them but I'd want the problem fixed before I shelled out cash. How about rim mounts for the FT's!

Sethiroth
03-09-2017, 08:45 AM
Friends and Pearl Drummers,

Thanks for sounding off about these issues. We appreciate the feedback but are sorry it has to come at this drastic a cost. Pearl's uncompromising dedication to product quality is something we take very seriously, and back it up with the best Warranty in the drum industry. @Monophonic and @Dunnigan66, please follow up with the dealer you bought these drum sets from so we can get replacement parts to you immediately.

The nature of any Acrylic shell is such that it will react differently and be less durable than standard wood shells, but these kinds of quality issues are by no means common. Trust me when I say that we will stand by the product and make sure that you are happy with your purchase. Having said that, the info and pictures you have provided will allow us to further test this highly-successful drum series for future quality and manufacturing consideration.

Thanks again for letting us know, please follow up with your dealer and let's get you guys some new drums!

Sincerely,

Kevin Packard, Pearl Corporation

Very nice response, but I am wondering why Pearl isn't commenting on the other issue, which is the fact that the tension rods are coming lose very quickly.

dunnigan66
03-09-2017, 02:24 PM
Ok I got the 1st replacement hoop on Monday very fast from talking to dealer them sending it to Pearl then to me super fast. Also put REMO clear ambassadors on tom batter side and all I can say is I love them, screws staying tight too must be those crappy stock pearl heads causing that I suppose. Anyway awaiting the 2nd replacement hoop as we speak. As far as my hardware its seems fine along with the optimounts which have a lifetime warranty I think. And installed a EMAD2 and sounds like thunder my fave kick of the 3 Pearl Sets I own. Also Pearl Please ditch the 2ply stock heads on theess and atleast put on single ply cheapos. The DW design series acrylics come with REMO ambassadors on res and batter side a powerwstoke3 bass drum plus a snare and they sound nice had some, but been wanting these tangerine crystal beats since they came out only other issue i have with these is I ordered a 8 inch tom in jan and its on backorder and no concert toms in this color wth lol.

Jerry Skiddz
03-09-2017, 06:48 PM
Ok I got the 1st replacement hoop on Monday very fast from talking to dealer them sending it to Pearl then to me super fast. Also put REMO clear ambassadors on tom batter side and all I can say is I love them, screws staying tight too must be those crappy stock pearl heads causing that I suppose.

It's not just the stock heads causing it. At least, it wasn't on my kit. They did sound nice when they were in tune though.

dunnigan66
03-09-2017, 11:01 PM
It's not just the stock heads causing it. At least, it wasn't on my kit. They did sound nice when they were in tune though.

I did add some Tama plasitc washers when I replaced the heads maybe that helped like someone suggested on another thread.

CUZNRED
10-24-2018, 08:50 AM
This could be avoided if Pearl simple stopped offering floor toms with legs. Just make them ALL mounted. Problem solved!

I would love it if they offered suspended floor toms in the CB series

Drogas
12-31-2019, 12:02 PM
I had the same thing happen to me, I mean about the floor tom bracket, but it happened as I was unboxing and setting the floor toms legs for the first time. This was just this week. I have played pearl for 30 years and currently own an export EX (which is about 20 years old) a vision birch VBA kit, a masters MCX and a masters BCX, and I have never had any issues with any of them. This is really dissapointing. I decided to put optimounts on the floor toms, but still I am worried about future hardware failure because I hadnīt even played my drum set when this happened.
Also as I was unboxing the bass drum I noticed the hoop on the batter side was cracked, I now am currently waiting for the second bass drum to arrive and now I am worried about the quality, because I still need a 14" floor tom but now I am reluctant to spend more money on this kind of product, definetely NOT worth the money. Also the tension rods come loose within minutes of playing.
To me itīs like every possible thing that could go wrong with this kit has gone wrong already.