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View Full Version : Very Frustrating!!!



ellioman
05-07-2003, 09:35 AM
Hey guys!

Iīve got nothing good to say about Pearl, great service
and everything but there is one thing Iīm not happy
with.....

As some of you know I ordered a Masterworks kit in
january and I was told that it will arrive this month,
maybe even next week (Letīs hope so :D)
but I also Ordered some black stands with it and
I was told that they will be shipped in a different way
so I wonīt be getting them until late june or in July....

Iīm sorry but wasnīt there any way of trying to have these
two things come together... cause right now I have to go out
and borrow some stands so I can use my cymbals when
the kit arrives! I find it kinda weird that when I order a
Kit, and a kit that is supppose to be your TOP OF THE LINE
that you couldnīt have made the stands come at the same
time... I know the stands are made in a difference factory
but they should be able to work together... IMO

Iīm just a bit frustrated about it sorry...
Iīll stop my rambling now!

Carl Peterson
05-07-2003, 10:11 AM
First of all, its OK to complain,and I see your point..You have to realize that stands are a stocked item,your custom drums are not..In short,that means every Joe can order at any given day the hardware, and the stock will be depleted.

Since it's introduction,the colored hardware is very popular,and in demand.We get shipments the 15th of every month..Depending on when your dealer ordered the hardware,signifies where you sit in the backorder que.If you are in line for July,that means there are people in front of you who have been waiting before you.It means that May,and June backorders are already full,and others are waiting in line.It wouldn't be fair to move people ahead of others because their gear didn't arrive together.I'm sure you understand,and wouldn't want that to happen to you.

We certainly appreciate you playing our gear, and will bend over backwards to help you..The one thing I can't do is pull hardware thats simply not here yet.Please be patient,and we will fill your order as soon as it arrives on the back dock..


Thank you,

Carl Peterson

ellioman
05-07-2003, 10:17 AM
Yeah okey, I can see your point...
I can consider myself lucky on one part,
another guy ordered a MMX (I think , either that or MRX)
at the same time as I did and he wonīt be seeing it until
late june-july because my kit will be shipped by air
and his by sea so....lucky me :D

btw. the order for the stands came at the same time as
my MW order.. around 10.january...

anyway, I just thought it was strange...

joeythedrummer
05-08-2003, 12:15 AM
I thought it took a lot longer than 3 months for MW kits to be delivered. Consider yourself a lucky man ellioman!!! I'm sure there are alot of people who are or will be waiting a lot longer than you did for their MW kit.

I understand your complaint though. It's like having set of new tires but no car to put em on.

zilflight
05-08-2003, 05:22 PM
Originally posted by joeythedrummer
I thought it took a lot longer than 3 months for MW kits to be delivered. Consider yourself a lucky man ellioman!!! I'm sure there are alot of people who are or will be waiting a lot longer than you did for their MW kit.

I understand your complaint though. It's like having set of new tires but no car to put em on.

seems to me as if it didnt take him just 3 months either. Im not seein 3 months anywhere, please point it out for me, but I am seein that he ordered his kit in january, and he doesnt have it yet, and it is may, so Im countin 5 months.

fred
05-08-2003, 05:36 PM
Originally posted by ellioman
Hey guys!

Iīve got nothing good to say about Pearl, great service
and everything but there is one thing Iīm not happy
with.....

As some of you know I ordered a Masterworks kit in
january and I was told that it will arrive this month,
maybe even next week (Letīs hope so :D)
but I also Ordered some black stands with it and
I was told that they will be shipped in a different way
so I wonīt be getting them until late june or in July....

Iīm sorry but wasnīt there any way of trying to have these
two things come together... cause right now I have to go out
and borrow some stands so I can use my cymbals when
the kit arrives! I find it kinda weird that when I order a
Kit, and a kit that is supppose to be your TOP OF THE LINE
that you couldnīt have made the stands come at the same
time... I know the stands are made in a difference factory
but they should be able to work together... IMO

Iīm just a bit frustrated about it sorry...
Iīll stop my rambling now!
Supply and demand..there's just no way to balance it out no matter how hard you try.. Maybe you can work something out with your dealer to "loan" some stands til your come in? Just an idea..BTW take a look at your first sentence closley..LOL

ellioman
05-08-2003, 09:26 PM
My dealer is going to loan me some just so I can
get by ... :D

I was going ask you what I typed wrong,
I read it like 5 times, but when I started to
type this post then it hit me :D

Sorry pearl! It was a Typo .... :D