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I checked on that order and have gotten some not so good news. Some of the cymbals are not able to be made. I think that Ryan must have been looking at a very old approval list when he submitted the order. I'll attach the details to this email.
I'm sorry for the problem, but it seems that each time Ryan begins a special order it becomes a huge issue because he continually orders oddball things from old lists and then changes them on the final order.
I just cannot stand this. Oh well, I have some cool items on order, and as always, I will be happy to get them. I only pray they take on more custom orders in the near future. SUCKS! What does a guy do? Paiste makes the best cymbals in the world! They have me by the NUTZ!
Maybe you should come to my hellhole of a country and try getting pies through local dealers for a change. I bet you'd be on the first flight home.
For all first-hand info, customer support and warranty issues I have to contact Paiste Switzerland directly, because the dealers don't do ****. They have a couple of 2002s for $400+ laying around for years and expect you to pay in cash. No discounts, no warranty.
I don't event consider going custom, because even if my order would get approved it would cost me an arm and a leg, and I'd probably wait for months (they make orders only twice a year).
How's that for a Paiste story? However, I have never considered changing brands. I'll be playing Paiste as long as there are ways getting my hand on them.
From a business owner's perspective, with about little over 50 employees to have cymbals made and delivered to the whole world, I can understand why they would refuse some odd ball orders. It probably implies in changing machinery configurations and attachments, not to mention the back-office nightmare that can happen with off-the-catalog items. Add to that the allocation of man-hours of specific craftsman that only work in certain product lines, and as a business owner I would have plenty of reasons to refuse customs.
Remember, Europe is in shambles, people in Spain, Greece, and others are rioting the streets because they don't have food on their plates, have no jobs and are being taxed out of the economy. That has an impact on demand for such things as cymbals. USA is still the biggest market, but Europe is a close second and if I owned a business like Paiste, at times like this the black ink on the books is what matters, and even though the black ink comes from happy customers, the custom market represents probably less than 1% of what they sell.
Last edited by ws6freak; 03-30-2012 at 02:00 PM.
Sorry to hear about that Ryan.
Back twenty years ago when I was playing Zildjians, I asked a dealer if I could have a 24" Swish made, just like Simon Philips had...not only did he say no, but he followed that up with "someday when you're a famous drummer, maybe Zildjian will make you one."
That is the true issue, not that they would not make them (beed dealing with that for years, but not a big deal). Issue was that they approved the order (I recieved the invoice with each EXACT custom listed and the cost) in DEC. They email in March, 4 months later and say no!?!? That is what blows. It wont make me change brands however. I play Paiste for one simple reason, they are the best, period. It just sucks when they do this, after the order SHOULD HAVE already arrived! It was not me ordering off an old approval list at all either! I made sure I was only trying to order what had just been sent to me as approved, nothing old. So the excuse they give is BS. I understand all the reason why they wont make customs, that is not the issue. As Gavin put it, they approved them, then made me wait 4 months only to deny them. That just hurts!
That said, I am still getting the 2 customs I really wanted (rude 20 mega bell ride and rude 8 splash), plus some new 2002s with black ink logos. I am happy nonetheless.
On a side note, is Scott Travis (Judas Priest) not with Paiste anymore? I saw this video from 2009 and he's playing Zildjians. What a downgrade! LOL
Last edited by JulioCCC; 03-31-2012 at 06:52 PM.