Becoming a Pearl distributer

[augie]

Where do I find some information?

[augie]

Anyone out there?

[AL PERCIVAL]

PM Gene Okamoto here on the forum or e-mail at
GeneOkamoto@PearlDrums.com

[augie]

I have chosen not to carry Pearl as one of my 3 drum lines when we open.
Thank You

[Mikal]

Big mistake I might say.

[Majyk Oyster]

Big mistake I might say.
if he doesn't want to sell drums, that's a good idea :cool:

[augie]

if he doesn't want to sell drums, that's a good idea :cool:

-Last I checked and played DW, I thought they're every bit as good as Pearls
-last I checked and played Mapex drums which I own 2 sets of they offered a drum that sounds as good as any of the high ends kits I've heard. Saturn sets just rock.
-Last I checked and played a TAMA StarClassics set it just didn't get any better!

DW-Mapex and TAMA sell just fine, how do you figure I wont sell any drums?

However- Over a week ago I wasted my money making a toll call to Pearl again to get some help, again I called the sales rep and left a message to no avail. I have never to this day gotten a call back from a sales rep. I tried calling before and no one called me back either. I can't order any drums without someone helping me can I?

All I had for hard stock was $45,000. drums,cymbals,sticks,pedals,heads etc... Sounds like a lot but it's not, I needed to figure what money was going where weeks ago for several reasons, I waited down to the last minute.. Pearl neglected to get a hold of me so I had no choice. I don't regret it however because the other drum makers mentioned are top of the line and had excellent Customer Service and sales associates ready to take my business and were kind.

I thought this was a board with professionals, but with the last response I can see there are some people who like to throw snide comments, not very professional looking to someone wanting to spend thousands on a regular basis with Pearl, this does influence my consideration on buying through Pearl in the future. I can't believe Pearl would want their dealers being talked to in that manner :(

[Majyk Oyster]

I'm not saying that pearl is the best (I want to buy a starclassic), but pearl sells a lot. if you have a music store without pearl drums, lots of kids will go to another store to get the drums they see on TV. that's stupid, but that's how it works.

[Mikal]

That was indeed my point.

[Smoke N Drums]

-......... I thought this was a board with professionals, but with the last response I can see there are some people who like to throw snide comments, not very professional looking to someone wanting to spend thousands on a regular basis with Pearl, this does influence my consideration on buying through Pearl in the future. I can't believe Pearl would want their dealers being talked to in that manner :(

By your low post count I gather you haven't yet figured out the average age of the posters here.

The irony of it is this demographic is a top dollar target market.

Best wishes on your new store.

[Pearldrummer10]

best wishes on your new store...

yet imo i would hardly say mapex or tama can come even close to pearl....ask them who their major competitor is...they will say that freakin pearl company!

only one that compares is dw and pearl and dw are really the top dogs in pros minds and sales

[DrummerDudeDave]

I would never EVER buy a Mapex kit, purely because the hardware is of such poor quality in comparison to that of Tama or Pearl.

[augie]

I would never EVER buy a Mapex kit, purely because the hardware is of such poor quality in comparison to that of Tama or Pearl.

I like how you throw out a degrading comment and offer no proof or incident as to why they are so bad. I have NEVER seen such a rude bunch of people in my life at a forum. RUDE!!
BTW-There are MANY professionals playing Mapex(Chris Adler from Lamb of God is just one that thrashes his kits to their fullest and has never had issues(he's been playing Mapex for years) If it was that bad of a drum he wouldn't be playing them now would he!!! . Out of all the pedals on the Market, Pearl is the worst as far as I am concerned- Why-Straps dont last long(months), Issues with the footboard linkage breaking-I just visited my local drumstore and guess how many Pearl pedals he had waiting for parts, 20 times more than any other brand in his store...Plus he's been waiting for parts since the beginning of the year-LOL!! Pearl Customer Service is the worst I have ever seen, Dont call clients or perspective dealers, space them off etc... Thats plain RUDE... Just like most of the people here.. Pearls production times and getting products are the worst I have ever seen from any dealer. Want more? I'm glad I have decided against Pearl, I have saved myself a lot of customer headache and dealing with idiots that just buy something becasue it's popular and no better than any major drum manufacturer. I have played about every kind of kit under the sun in the past year and IMO-Your full of it! Why don't you quit posting garbage just to bring up your post count . This whole deal with Pearl and you people have 100% secured me into NEVER buying ANY Pearl Products.
I consider this CASE CLOSED- If you make a post after this you just need attention or a higer post count. Grow up!

[Earthdrum]

You know, he is right.

[Pearldrummer10]

yea, he might be right, but its personal preferance. and everybodies personal preferance is pearl tama and dw pretty much. good luck with your shop

ps all shops down here that carry mapex are about to shut down.
just thought id throw that in

[Poseidon]

I have NEVER seen such a rude bunch of people in my life at a forum. RUDE!!


Do you live under a rock? Yes, this is a serious question.

[augie]

ps all shops down here that carry mapex are about to shut down.
just thought id throw that in


Hmmmm, funny how ALL shops that carry Mapex are shutting down. Is that because ALL they sold was Mapex? ROFLMAO, cmon... since when does multiple stores in one area carry only 1 brand and close at the same time? I have NEVER seen that anywhere. Then you use the word "about", so they're NOT even closed and your making a comment like that? Do "ALL" these business owners proudly boast to you their financial woes?


This is just getting more ignorant by the post. Someone please lock this and make the stupidity stop.

[Poseidon]

What the heck is your problem man? You take everything so personally, just calm down.

[Majyk Oyster]

What the heck is your problem man? You take everything so personally, just calm down.
he's angry because he realised he's gonna lose lots of sales because he does carry pearl :cool:

(and once again, this has nothing to do with the quality of pearl or mapex, that's just the way things are)

[augie]

he's angry because he realised he's gonna lose lots of sales because he does carry pearl :cool:

(and once again, this has nothing to do with the quality of pearl or mapex, that's just the way things are)

Angry NEVER! dissapointed at the baseless, ignorant unproven comments being made- Yes! After someone in a previous post mention I look at the board because I didn't know the age group that was here I looked at some posts. NO WONDER musicians wont come here.

had and still have a choice to carry Pearl as I always have. After hearing from Drummer after Drummer after Drummer of issues with Pearl for one reason or another I decided it's just not worth the headache to deal with Pearl, and appearently Pearl don't give a rats behind if I carry them anyway.
Not tomention seeing a backroom full of new Broken Pearl pedals helped either.

fine with me after wasting 15 dollars in phone calls for who knows how many weeks of calling and leaving messsges just to get someone to call and help me to no avail. When you call Pearl they take your name and number and say, someone will contact you shortly.. ROFL.. shortly must mean as short as their processing times for orders is all I can figure! NO CALL TO THIS DAY! Look at when I made that first post..

As for where I live there's over a million people, the main percussion only store here carries more Mapex than Pearl for one reason! THEY SELL BETTER! I asked the owner his ratio Mapex vs Pearl selling, he's got 3 Pearl kits on stock at all times, he has 20 Mapex kits stocked at all times. Why would he do that I wonder? Hmmmm ! Is it because he's going out of business soon? NOT! When your talking bang for the buck, Mapex is it! Tell me what a walnut/Maple drum from anyone else would cost, Saturn 5 piece set-$1500.00 anyone else-grab your wallet and saving account and get ready to unload.

Here's another story for you-Dennis Chambers done a Clinic here I went to, I listened to him play the Pearl reference set during the clinic, After hearing him play that set, immediatly after he lef I asked a drummer to let go on a Mapex Saturn Maple/Walnut kit, IMO-The Mapex Saturn is EVERY bit as good as the reference and everyone else there thought the same thing. as a matter of fact, most I talked to at the clinic said they would much rather have a Mapex for he cost. I did speak to one person who said he'd rather have the reference kit becasue Dennis Chambers uses it, that was his only reason, he then proceeded to flip out an ungodly amount of cash for that set.

As for Mapex Pedals-NO ONE has ever brought one back or complianed about the Janus pedal- The Janus pedal has a thicker more stable base than ANY pedal on the market today, their pedal is much better designed than any other I have seen, NO Cast pieces holding this setup together like Pearl or IC. I own flexi-glides and they are nice, they just don't compare to a janus pedal with IC beaters though. This is the setup Chris Adler from a lamb of God uses and has used for quit some time. Im 225lb, I have stood on the janus pedal, beat the tar out of it playing heel down, Slamming my heal down on daily basis, never had a issue, the springs on the Janus smoke any manufactures to the ground, people who like a tight or stiff pedal don't need to buy extra springs to make themselves happy, they also turn downto a feel so light its like moving air! Slam Mapex all you want, you'll be the loser in the end for buying a product because of its name and not performance, spend thousands extra when you dont need to, its not my life savings Im spending to buy a name. The extended Heal on the Janus pedal is the total bomb for Heel down players, your heel doesnt hang off the heel extension like with Pearl or IC, I play with no shoes, so this heel extender stopped my heel from hurting because it hangs over the edge of the heel part of the pedal. Interchangable ergo plates are the bomb, you can use them or trade them out for the flat piece that gives you a completely flat pedal. Ters so much more to these pedals I dont have time to explain it all.
And yes, the WHOLE Janus pedal is machined parts, NOT CAST JUNK! which would a person want, a precision machined piece or a cast piece that was molded.Pretty much a no brainer.

I really see NO need for further posting on this topic! It's going the wrong way and some of you people leave a worse taste in my mouth for Pearl. Do Pearl a favor, let the Employees deal with the dealer forum, since your not employees, leave it alone.

[Andy @ MIT]

There are a few pieces of mis/dis-information in this thread I thought I'd clear up

I would never EVER buy a Mapex kit, purely because the hardware is of such poor quality in comparison to that of Tama or Pearl.

This is just flat out wrong. Mapex hardware is every bit as good in terms of manufacturing quality as anything else on the market. I think Pearl's stuff is the best-designed hardware on the market, but it's just as prone to failure as anything else.


ps all shops down here that carry mapex are about to shut down.
just thought id throw that in

What's your point? A) Certain Geographical locations are facing more economic hardship than others due to our glorious leader's plan for global domination. B) Regardless of economic conditions, there are a lot of people who simply cannot run a business... that's not Mapex's fault.


fine with me after wasting 15 dollars in phone calls for who knows how many weeks of calling and leaving messsges just to get someone to call and help me to no avail. When you call Pearl they take your name and number and say, someone will contact you shortly..

I find this extremely hard to believe on several levels. Pearl has a toll free phone number. Toll free means you don't pay, Pearl does. While this isn't technically public information, Slipknot1, myself and others have posted it on the forum, also had you taken the time to email Gene like aperciva suggested, you would have had your answer within 24 hours. I talk with employees at Pearl several times a day. In fact, I cannot remember the last business day I didn't... the line about spending weeks calling and leaving messages to no avail is utter BS.

In regards to your local dealer having a "backroom full" of faulty eliminator's, I find it highly suspect. Massmusic is the #1 volume dealer west of the Rockies, I can pretty much guarantee that we've sold more eliminator's than your local shop, however great a place they may be. In 2 1/2 years, I cannot recall a SINGLE problem along the lines you mentioned...

In regards to your props for Mapex, Kudos! I have Saturn kit and think it rocks :D

[Mike St.Clair]

Positive rep for you.

[augie]

I find this extremely hard to believe on several levels. Pearl has a toll free phone number. Toll free means you don't pay, Pearl does. While this isn't technically public information, Slipknot1, myself and others have posted it on the forum, also had you taken the time to email Gene like aperciva suggested, you would have had your answer within 24 hours. I talk with employees at Pearl several times a day. In fact, I cannot remember the last business day I didn't... the line about spending weeks calling and leaving messages to no avail is utter BS.

In regards to your local dealer having a "backroom full" of faulty eliminator's, I find it highly suspect. Massmusic is the #1 volume dealer west of the Rockies, I can pretty much guarantee that we've sold more eliminator's than your local shop, however great a place they may be. In 2 1/2 years, I cannot recall a SINGLE problem along the lines you mentioned...

In regards to your props for Mapex, Kudos! I have Saturn kit and think it rocks :D

Number 1- I'm NOT a liar and don't appreciate being called one! And if I am a liar, why do I know their protocol to contact a customer? Maybe because I've been there a few times and heard the line! "A rep for your area will be in contact with you shortly" How would I know they use a Area rep unless someone at Pearl told me? I wouldn't just guess at that!! cmon!!

Number 2- I guess when you spend thousands Pearl will bow somewhere for that customer like any business, looking at your business, I can see why Pearl wants to kiss your backside- I would too. But for someone not spending money yet, they don't care.

Number 3-I'm not an idiot and dont need someone to explain TOLL FREE to me. ROFL- Cmon Andy!! I expected much more from you! Like professionalism for beginners.. Im also not in the 13-17 year old age bracket so don't talk to me that way. I think you have been hanging around these teenagers too long myself! YOU even say the toll free number is not listed at Pearls site, if pearl is not going to give their customer service number on their website, how on gods green earth do you expect someone to find the information?? so what I done is searched and searched and searched till I found a NON TOLL FREE NUMBER- So please dont expect me to be phsyic! Why didnt anyone post that number here for me?

Number 4-If Pearl is just an internet business they should just say so. Then I would of emailed someone. I want to talk to a HUMAN being, not a machine!!! Theres much to take care of and many questions I have, I don't feel like playing email tag and drawing the situation out. Is there something wrong with that Andy? You act like there is!

Number 5- If you haven't heard of the strap issues I am speechless, I have talked to so many that has had issues with them, then getting the replacements to the drumstore takes forever and some have to go without their pedals for a while. As far as the Pearl pedals themselves, there ARE problems with the hinges breaking, I have seen this FIRST hand. I also went in today and counted the broken Pearl pedals that had the hinge issues, they had 13 pairs of Pearls waiting for parts :eek: The ONLY other pedals in the shop for repair was 3 dw double bass pedals, 2 had broken footboards and I'm not sure what was wrong the last dw pedal. Now seeing that, I can only assume you must be coveting the issue with the pedals for sales reasons. This certainly would make me leary of buying from you Andy, Honesty is the best policy, thats also what will force a manufacturer to fix their design flaws. But I guess some business owners just want to sell sell sell at all costs. Sales are nice, but having a POed customer is not worth it to me! Honesty IS the best policy!

I'm glad you own a Mapex Andy, because these people here that dog them are really either ignorant or are full of animosity because Mapex IS THAT GOOD for a heck of a lot less than anyone else on the Market! And yea, Mapex have reached into Pearls pockets for sure! They sell so well here, Im spending over $20,000 with them on my first shipment.

I hope if you reply Andy it's in a adult manner. If not and you feel like you have to patronize and try and degrade me again just leave it alone. I really did expect more professionalism from someone like you Andy. :( VERY disappointing..

[Andy @ MIT]

Hey Augie, no disrespect intended, I'm just calling it as I see it. To my eye your greatest beef is that the local DSM never contacted you and that you spent some time and money on the phone which was futile, correct? I do not know the process for opening brand new dealers as Massmusic has been a dealer longer than I've been with the company. I guess I'm just curious as to how you spent so much time and money and didn't get help.

If you have a Pearl dealer locally (which it seems you do!), you probably got Pearl's phone number from them... I hope. Even if the dealer gave you Pearl's local number and not the toll free, you could have (maybe you did?) obtained the toll free the first time you called in. Maybe you spent 5 minutes and $1 on that call and had the toll free from then on in... DSM's can be somewhat difficult to reach because they are on the road so much. It usually takes a day or two for mine to get back to me, and as you said, my *** is kissed with all due speed :) If you are opening in the same locale, Pearl may not need or want another dealer so close, but that's no excuse to not return a call.

Just curious, are you in the Upper Midwest by chance? Also... next time you call Mapex, say Hi to Marylon and Scott for me :)

[AL PERCIVAL]

Maylon Stewart is good people, she used to work in Customer Service for Pearl before heading over to Mapex. She was a tremendous help to me with a couple of issues I had. This is when she worked for Pearl In-house sales a few years back. Very insightful and helpful. Pearl's Customer Service Staffing is - Second to none!

[AL PERCIVAL]

if pearl is not going to give their customer service number on their website, how on gods green earth do you expect someone to find the information?? so what I done is searched and searched and searched till I found a NON TOLL FREE NUMBER- So please dont expect me to be phsyic! Why didnt anyone post that number here for me?



Augie,

If you are interested in talking to Pearl TOLL-FREE, Here's their Customer Service Line (M-F 8am-5pm EDT)

1-800-947-3275

Good Luck! :)

[DeathMetalLegion]

Say it with me people. Troll! I mean think about it, he comes to a PEARL forum, to talk **** about Pearl. WTF?? Thats like me going to a hip-hop /rap forum and starting crap. iF SK1 sees this thread, please ban this guy (troll). **$

[AL PERCIVAL]

Say it with me people. Troll! I mean think about it, he comes to a PEARL forum, to talk **** about Pearl. WTF?? Thats like me going to a hip-hop /rap forum and starting crap. iF SK1 sees this thread, please ban this guy (troll). **$

I wouldn't call him a Troll, but I think his claims against Pearl and Pearl products in general are unfounded. Besides DW and Ludwig, I've been playing Pearl Products exclusively for over 25 years, 70's Fiberwood kits, 80's All Maple Shell MLX, BLX, MMX, MRX, both Pearl hardware and pedals and I've never once had an issue. If there were these types of problems as Augie suggests, Pearl's R&D would have called product back for recall and fixed the issue as Mike Farriss stated. The fact that so many top artists on demand and on tour call for Pearl Products on the road is because they are taken care of and if parts are needed while on tour, they'll get them overnight or as quickly as possible through the countless Pearl Authorized Dealerships around the worldwide globe.

I provided Augie the Pearl TOLL-FREE 1-800 # in hopes he'll be able to contact the Pearl Rep's on Monday and see what excellent Customer Service is all about. Pearl is "second-to-none" in both CS and Product selection and quality. I hope Augie is singing a different tune once he get's in contact with Pearl and I'm hopefull He'll be able to add Pearl products to his dealership.
I wish him nothing but the best.

[chilipeppermaniac]

After reading this whole thread, I cannot say I am in the 13-17 yr old bracket, childish whiner or poser, or even a vested interest party in Pearl, Mapex, Tama or whatever line of drum gear out there. But, after reading the manner in which you, Augie approach your communications; I can say "Your" attitude not Pearl, Mapex, Tama etc will be to blame for any lost sales. Imagine if your Pedal story applied to cars. Would you choose to not sell Mercedes or Ferarri's because they actually must require maintenance and repairs? Of course not. As far as Pearl's customer service goes, I have not only dealt with Pearl Dealers directly, but also Pearl Corp and Gene Okamoto etc here at Pearl. When you lambast them for not returning a phone call, I counter that argument with how attentive they are to everyone from the big dealer on down to us little guys. I was missing a 5 cent screw for a bass hoop protector plate and within 1 week I had it at my door free of charge. This is no isolated incident either. I have gotten top notch SERVICE from Pearl. Pearl's caring and My communication skills were the key to my success. On the other side of the coin, I needed a Tama Iron Cobra spring assembly for my Pedal and it was months and months and still no spring assembly. I finally got my Guitar Center rep to swap one off a floor model pedal so I could use that Pedal again.

So to be fair to Tama, I would not say all their service was this poor just from this isolated incident. But instead I would say there are pros and cons to all businesses, strengths and weaknesses, timing and logistics issues. In Pearl's case, I have had nothing but Superior SERVICE.
Augie, while not knowing you personally, the sour attitude you exude, would leave me NOT buying as much as a drumstick from you let alone a Pearl product even if you carried them. Plus I would not buy a Mapex, Tama, DW or anything.

Attitude and effort and serving needs are what sells. You sir, have alot to learn.

As for post count, Most of my posts have been to aid in information to fellow drummers no matter if they are 3 to 73. Here is an bit of advice I learned from my first employer who had a sign behind our service counter for all to see.

"Attitude is Contagious. Is yours worth Catching?"

PS Augie. I am not meaning my post as a Personal Attack, but merely as hopefully a constructive criticism on future ways of expressing yourself to maximize positive reactions to you and your business, and to minimize any negative ones. Good Luck in your venture. Remember Try to be objective.

[augie]

aperciva

When your in the middle of trying to get figures secured and credit with each company resolved for the bank so they can give me my business loan and you have a certain date to finish this buy, AND no one calls you back. It's just plain disheartning. I really appreciate you taking the time to respond in a professional manner. Thank You.

Say it with me people. Troll! I mean think about it, he comes to a PEARL forum, to talk **** about Pearl. WTF?? Thats like me going to a hip-hop /rap forum and starting crap. iF SK1 sees this thread, please ban this guy (troll). **$

I cant figure out why they didn't suspend you for your stupid comment!
Looks like the mods here cant follow their own rules to stop name calling. Or is it since I mentioned the issues with the Pearl pedals it's now OK to do this?

I didn't say anything negative about Pearl in how many posts and how many days? It wasn't until someone made a baseless comment I decided to tell the truth about the Pearl pedals. I NEVER said Pearl drums sucked though did I?? Why would I enquire about being a dealer if they did? Cmon!! Wouldn't a troll do that? Wouldn't a troll of slammed Pearl right from the get go?
I have screen copied all this, I'm going to reference it in my store so people can see how I have been treated at the Pearl forums by these kids-adults and by Pearl. I hope someone will see just how I have been treated and make a decision on their next drumset due to this. Then when I get a customer that says, "Why dont you carry Pearl" I will guide them to this and let them make their own decision.

The name of the area rep that NEVER contacted me after multiple calls is Mark Terrek. Thats the name the lady who answered the phone gave me each call. The phone number I got is from Pearls website in the front end website, 615-833-4477. NOT TOLL FREE!! I wouldn't get the number from my local drumstore because they have NO idea I'm opening up a drum store that will be competing with theirs. This is something I have kept to myself in my local area. And not only did the lady who answered the phone give me his name she gave me his direct number to him, I left several messages at that number too 414-541-1976.

After seeing how this has went- being called names and everything else, All for asking a simple question! Remember that question asking for help, the very first post?
One good customer never will say a word-One mistreated customer will tell everyone. Except Im not a customer, I'm a dealer! BIG difference.
As for who will buy from me, I'm not the least bit worried about that, I will do just fine. My word is gold I ALWAYS consider the customer NUMBER 1 under any circumstances, and will go to any extreme to make someone happy by being fair and honest at all times.
This is the end for me considering Pearl. If there we're only more people like
aperciva Pearl would have my business.

[augie]

aperciva, I will home in Iowa very soon. If you live by here and plan on attending the slipknot show, please PM me. I have a surprise for you I didn't mention in my past PM.

God Bless.

[AL PERCIVAL]

aperciva

When your in the middle of trying to get figures secured and credit with each company resolved for the bank so they can give me my business loan and you have a certain date to finish this buy, AND no one calls you back. It's just plain disheartning. I really appreciate you taking the time to respond in a professional manner. Thank You.



After seeing how this has went- being called names and everything else, All for asking a simple question! Remember that question asking for help, the very first post?
One good customer never will say a word-One mistreated customer will tell everyone. Except Im not a customer, I'm a dealer! BIG difference.
As for who will buy from me, I'm not the least bit worried about that, I will do just fine. My word is gold I ALWAYS consider the customer NUMBER 1 under any circumstances, and will go to any extreme to make someone happy by being fair and honest at all times.

This is the end for me considering Pearl. If there we're only more people like
aperciva Pearl would have my business.


I think there are many on here that respond in a professional manner maybe even more so than I. I just wanted to make sure you at least got what you were asking for in a few threads earlier about having access to Pearl's Toll-free #. I also sent you a PM (Private Message) with it.

I understand and can symathize with you. Running a business is difficult at best with all the headache's and deadlines decision making, capital financing etc..... I don't know if I could do it.

My only hope was that you'd get exactly what you were looking for, which was how to become a Authorized Pearl Distributor of which that information I don't have or know the criteria for meeting it. I hope you'll give Pearl another chance and give them a call on Monday. While I know, nobody is perfect, and problems can and do occur with all products, I feel Pearl is second-to-none in this area and I'm sure they will help you and try and assist you if you want them and their products on your showroom floor. Again, I wish you nothing but the best going forward and continued success in your business.

[AL PERCIVAL]

aperciva, I will home in Iowa very soon. If you live by here and plan on attending the slipknot show, please PM me. I have a surprise for you I didn't mention in my past PM.

God Bless.


No, I don't live in or near the Iowa area, I live in "Sunny Northern California" :D

I appreciate the Slipknot offer, very genuine of you. Maybe you can give it away to someone in your area that will appreciate and be able to attend.
Thanks for thinking of me, much appreciated.

[Andy @ MIT]

Hey Augie, check your PM's

[Leslie Butts]

Augie,

I just read your thread on becoming a Pearl Dealer and your bad taste in your mouth on not recieveing any response from Pearl. I"m a District Manager for Pearl in the Western Region. I'm not sure who you called or contacted but all the field DSM's and Customer Service inside folks are always very prompt in responding. I apologize for no one calling you back.

All I can say is try again?

Leslie Butts
District Manager
Pearl Corporation

[Poseidon]

I'm going to reference it in my store so people can see how I have been treated at the Pearl forums by these kids-adults and by Pearl.



You do realize anyone can join the Pearl forum don't you? Members of the Pearl Forum are not employees of Pearl, some don't even own any Pearl products.

[faith_in_truth]

"Want to go to a Slipknot Show.... God bless".... uhhhhhhh i'm sorry but that just made me laugh... hehehe

[AL PERCIVAL]

"Want to go to a Slipknot Show.... God bless".... uhhhhhhh i'm sorry but that just made me laugh... hehehe

;)


But you know guys?, cut Augie some slack. I agree with Leslie Butts DSM.
I think Augie had a bad experience (it happens), and I think he really does want Pearl products on his floor, otherwise he wouldn't be going to the extend he has to try and get the information he's looking for. From reading his posts, I can sense his frustration with his initial experience. How many times have you read threads where something has gone wrong with a Pearl shipment or some one's drum order, and they've started a thread to state how they feel, only to have Pearl come to the rescue, and then they are happy once again!. I've been on here long enough to see it countless times, and Augie's delima is no exception.

I'm hopeful that Augie will eventually get the info he's looking for, and I think he'll be proud and happy to be waving the Pearl banner in his shop. I hope the kind folks at Pearl get back to him.

[S/T]

;)


But you know guys?, cut Augie some slack. I agree with Leslie Butts DSM.
I think Augie had a bad experience (it happens), and I think he really does want Pearl products on his floor, otherwise he wouldn't be going to the extend he has to try and get the information he's looking for. From reading his posts, I can sense his frustration with his initial experience. How many times have you read threads where something has gone wrong with a Pearl shipment or some one's drum order, and they've started a thread to state how they feel, only to have Pearl come to the rescue, and then they are happy once again!. I've been on here long enough to see it countless times, and Augie's delima is no exception.

I'm hopeful that Augie will eventually get the info he's looking for, and I think he'll be proud and happy to be waving the Pearl banner in his shop. I hope the kind folks at Pearl get back to him.

Your right Al, people should have read what his posts said, and Pearl is already trying to help him. Now its just a matter of whether or not he chooses to accept.

[AL PERCIVAL]

Your right Al, people should have read what his posts said, and Pearl is already trying to help him. Now its just a matter of whether or not he chooses to accept.

Thanks, I agree with you and I know Pearl will come through for Augie. Pearl's Customer Service is second to none.

BTW - S/T Nice Phattie kit! ;)

[S/T]

Thanks, I agree with you and I know Pearl will come through for Augie. Pearl's Customer Service is second to none.

BTW - S/T Nice Phattie kit! ;)

You always say that :p

The next one will be MUCH better. Although, I think I just decided to drop the 5th tom, leaving it at 8, 10, 14, and 16. Wanna see some cool news on Phattie? Go here: http://s10.invisionfree.com/Drummers_Lounge/index.php?showtopic=33

You'll have to join, but its worthwhile, plus, we could use some cool people over there.

[Andy @ MIT]

Les is my DSM... everyone give him a virtual pat on the back and a thumbs up for being an asset to our industry :)

[AL PERCIVAL]

Les is my DSM... everyone give him a virtual pat on the back and a thumbs up for being an asset to our industry :)

He's covers Pearl in my local area, Hopefully I'll get to meet Leslie sometime in the near future. Seems like a very genuine person, and I echo your sentiments Andy!

[Leslie Butts]

aww shucks...........

[augie]

"Want to go to a Slipknot Show.... God bless".... uhhhhhhh i'm sorry but that just made me laugh... hehehe


Well I didn't ask aperciva if he wanted to attend a Slipknot show with "me" lets just say ;)

Many years ago people called Ozzy the devil, the nay sayers were even more confused when he closed every show saying "God Bless you all and goodnight" The devil he is not :) If you have ever had a chance to meet him, he really is one of the sweetest, kindest most genuine people you'd ever want to meet.

The posts where I have been called names must be deleted before I will consider buying from Pearl. I will consider selling Pearl in the future "if" this issue can be resolved. I read slipknots post about abuse, I hope he sees this and will take appropiate measures and follow the rules set forth in this forum.

I also have spoke to a few drummers you could say about this forum, they will not come here and told me I was an idiot for doing so myself, to a certain degree I agree, but then on the flipside, I was a kid once too and said many things I later regreted but was forgiven. As I get older my skin gets thinner, not thicker, and it tends to shy me away from people like some of the ones here, as is the case I'm sure with other artists. The older I get the less I want to be around the juvenile talk and actions. And that is what I believe keeps the big artisits away from here. There are the exceptions however, people like Bostic for example, One of kind person. Treat him good, be grateful you have someone like him. What a great person IMO. So much can be learned from his personality, kindness and humbleness.
If there's one thing I hope everyone can keep in mind, once you sign up at the Pearl forums or any company forums for that matter, you are ambassadors for their products and services. I have seen some drummers that have some good talent here, but their attitudes and the way they treat people are just wrong. You could be the best at anything in the world, if your not a good person, your considered the worst and your talent is overlooked and your abilities are shadowed and tainted.
I hold no anamosity towards anyone-The best to everyone

God Bless
Augie

[AL PERCIVAL]

^ Great Post!!!!!

You make a very valid point that we as members at times forget in the heat of an dispute, disagreement or just plain ignorance and that is when we sign on to this public forum "we are ambassadors for their products and services."

[S/T]

^ Great Post!!!!!

You make a very valid point that we as members at times forget in the heat of an dispute, disagreement or just plain ignorance and that is when we sign on to this public forum "we are ambassadors for their products and services."

I agree. Couldn't have said it better.

[Pearldrummer10]

couldnt agree with u more augie or whatever lol.

but i just must say when you use ignorance and call us names as you did referring to ALL of us, that was uncalled for. some of us were being dumb some of us were not. but we were just trying to simply state that pearl pretty much is what people want now a days because you see it everywhere. its all in opinion on whether or not you think its the best kit. and quite frankly nobody cares on what anybody thinks the best kit in the world is. except if they say first act, then i will just have to slap them lol

good luck
grant'

[Mr_Foo]

I would never EVER buy a Mapex kit, purely because the hardware is of such poor quality in comparison to that of Tama or Pearl.


Your joking right? Mapex Hardware is ****ing beasty, its huge, even there single braced legs are tough!!

[Pearldrummer10]

i dont know about that foo..

[StrayedFromThePath]

good luck with it augie

get some pearl stock (ull be real happy with it ;))

[nkDRUM]

I think you should actually try contacting the Midwest Distributor Representative because Pearl is one of the most top-selling drum companies in the US and Japan.

I have been playing Pearl drums for over 20 years. From their 1960's Whitehall drums to Exports and even Masterworks, never once have I been dissatissfied with any of their products.

How many times are you caught watching television and see a band who's drummer uses a drumset with the infamous Pearl logo on it? Pretty often if you ask me.
Pearl is one of the most advertised and marketed drumsets in the US today and they don't even make commercials or radio advertisements.

I think that reconciling and reattempting to become a Pearl distributor would be a good idea.
:)

- SDX.

[Drummer519]

I must say that my experiences with Pearl have always been amazingly positive. Their customer service for me was great. One of the hing screws in the base of my old Eliminator broke and I wanted to find out if I could special order one from them. Within a week they sent me two of the entire footboard assemblies with the new hing style. I must say, I was very impressed and I always recommend Pearl to people who are shopping for drum gear at the music store that I work at. Thanks Pearl!

Good luck with the store, Augie. It's a very ambitious thing to do to start out with a new business especially when there is so much competition out there. Again, Good luck!

[luvmydrumz]

I don't know why everyone goes off the handle. It's almost on a Jerry Springer level of maturity.
I see two wrongs.
Augie, I understand you were frustrated because of what sounds like one person not doing their job or maybe two. You can't knock the whole company and come on to a Pearl forum and expect loyal Pearl drummers to jump to your side and not be upset when you trash what we believe in. I have had things break with my Pearl products over the years, but they have always taken care of me.
Read back through what you have posted you were pretty harsh. You owe an apology to all concerned.
I think once Augie apologizes then the members owe you the same.
If you want to have success with your new company by all means work it out and sell Pearl.
You posted God bless.....so forgive.

[Chino^]

Augie good luck with it all :)

[Tju85]

Hah good luck!

Dang, this section of the forum is like a big argument ball hah. Its not your fault Augie, i'm just saying. Every post.....I wouldn't want to be HOOK when your dealing with this section. :p

[Synergy Drums]

The posts where I have been called names must be deleted before I will consider buying from Pearl. I will consider selling Pearl in the future "if" this issue can be resolved. I read slipknots post about abuse, I hope he sees this and will take appropiate measures and follow the rules set forth in this forum.

I also have spoke to a few drummers you could say about this forum, they will not come here and told me I was an idiot for doing so myself, to a certain degree I agree, but then on the flipside, I was a kid once too and said many things I later regreted but was forgiven. As I get older my skin gets thinner, not thicker, and it tends to shy me away from people like some of the ones here, as is the case I'm sure with other artists. The older I get the less I want to be around the juvenile talk and actions. And that is what I believe keeps the big artisits away from here. There are the exceptions however, people like Bostic for example, One of kind person. Treat him good, be grateful you have someone like him. What a great person IMO. So much can be learned from his personality, kindness and humbleness.
If there's one thing I hope everyone can keep in mind, once you sign up at the Pearl forums or any company forums for that matter, you are ambassadors for their products and services. I have seen some drummers that have some good talent here, but their attitudes and the way they treat people are just wrong. You could be the best at anything in the world, if your not a good person, your considered the worst and your talent is overlooked and your abilities are shadowed and tainted.
I hold no anamosity towards anyone-The best to everyone

God Bless
Augie

I hope you become a distributor for Pearl. Almost every 15 year old kid I know thinks that Pearl drumsets are superior to any other besides DW.

I think that there is no one superior company, as they all offer something different.