Vision Shell Packs = Voided Warranty ???

[jeremiah]

I was told by one of the online stores that if you buy a Vision shell pack it voids the warranty because they are only offered as complete sets with hardware from Pearl. I would normally just write this off as BS, but it came from a pretty reputable source. Anyone affiliated with Pearl care to comment?

[rollracer]

I was told by one of the online stores that if you buy a Vision shell pack it voids the warranty because they are only offered as complete sets with hardware from Pearl. I would normally just write this off as BS, but it came from a pretty reputable source. Anyone affiliated with Pearl care to comment?
i cant believe this :eek:

[Jack_Frost]

wtf?

okay, so what about this? http://www.musiciansfriend.com/product/Pearl-Visions-VSX-5Piece-Standard-Shell-Pack?sku=449577

[jeremiah]

I think you're missing the point. I know that there are several retailers that list the Vision as a shell pack. According to this place, Pearl only ships the Vision as a complete set with hw. They told me that the places that are selling shell kits are simply breaking up the kits and selling the drums and hw seperate. They said they refuse to do this because they were told by Pearl that if they did it would make the warranty completely null and void.

This may all be BS, that's why I'm posting. I'm hoping Al or someone from Pearl could set the record straight.

[2 basses4life]

um if you purchase ANY other piece of drums or hardware separately, you get a warranty ...i doubt the visions are any different... i think the online store's warranty is the one he's talking about...

dude your in n.c. there are good stores in your 50 mile area,, go through one of them..... these guys sound sketchy...

[MattKeaton]

I'd def. get a second opinion. The individual pieces are warrented as a part in any case... Shouldn't matter how it was bought.

[skywalker2]

I think you're missing the point. I know that there are several retailers that list the Vision as a shell pack. According to this place, Pearl only ships the Vision as a complete set with hw. They told me that the places that are selling shell kits are simply breaking up the kits and selling the drums and hw seperate. They said they refuse to do this because they were told by Pearl that if they did it would make the warranty completely null and void.

This may all be BS, that's why I'm posting. I'm hoping Al or someone from Pearl could set the record straight.


al def needs to put some input; i don't see how the visions shell's are suddenly compromised just because they lack hardware to come with them; none of the toms mount up by the stands either, so blaming it on a possible failure because it was used with different mounting hardware is out.

al?

[cezegg]

wtf?

okay, so what about this? http://www.musiciansfriend.com/product/Pearl-Visions-VSX-5Piece-Standard-Shell-Pack?sku=449577
wow, they ship to canada now? lol

[2 basses4life]

I'd def. get a second opinion. The individual pieces are warrented as a part in any case... Shouldn't matter how it was bought.
yeah, that's what i thought. the drums have separate lifetime warranty don't they?

[MattKeaton]

yeah, that's what i thought. the drums have separate lifetime warranty don't they?

Considering they are (presumably) availble for individual ordering... just like Session and all other drums were (for add-ons and virgins etc.) I'd certainly say so. In a years time when you have to have something replaced that you just noticed are they going to call up your retailer to make sure you bought it in a set? ... I don't think so. We'll see.

[PYRRHO]

Yeah man...your "reputable source" is full of crap. They're trying to get you to buy unnecessary hardware so they don't get stuck with it. It's a lie...simple as that. They have to order the kits shipped with hardware. Fine. The customers are asking for shell-packs. Fine. What that means, is at the end of the quarter, the retailer has a bunch of hardware lying around...unsold merchandise. They don't like that...so they say what ever needs to be said to get you to buy more stuff.

I can assure you...any new Pearl product, purchased through an authorized Pearl dealer, is covered under warranty. Assuming of course, you have proof-of-purchase, it wasn't abused, falls within the time limit, etc..

Your "reputable source" is a full of it....

And good point...where in North Carolina? PM me. I may be able to help.

[skywalker2]

probably at guitar center. he lives close to me and the guitar center thats closest to us has employees that told me that the visions didn't come with hardware AT ALL. (needless to say i supressed a chuckle.)

he then tried to sell me on some 'great' pacific 700 series stands. ;)

[jeremiah]

The only Visions I've seen at the local GC were shell packs. So I guess they don't come with any hardware if you buy them.

Still no response from any of the Pearl guys hugh?

[AL PERCIVAL]

I was told by one of the online stores that if you buy a Vision shell pack it voids the warranty because they are only offered as complete sets with hardware from Pearl. I would normally just write this off as BS, but it came from a pretty reputable source. Anyone affiliated with Pearl care to comment?

I'll ask Gene on Monday so that you have an official answer, but I highly doubt it voids the warranty because the shells have a limited lifetime warranty whether you buy a shell pack, kick drum or one individual component (regardless of hardware).

[Danuk]

I'd def. get a second opinion. The individual pieces are warrented as a part in any case... Shouldn't matter how it was bought.

Agreed,

[CdubAllstar]

I think the real question is why would you buy anything at GC or any online retailer? The people at GC have absolutely no product knowledge. Also, it wouldn't matter if a Vision shell pack has a factory warranty or not because GC would make you buy one the way they make people buy Sabian and Zildjian warranties. Go shop at a local store with people who are there to help you not some jerk who only thinks about how much commission he is going to make off of you.

[jeremiah]

I think the real question is why would you buy anything at GC or any online retailer? The people at GC have absolutely no product knowledge. Also, it wouldn't matter if a Vision shell pack has a factory warranty or not because GC would make you buy one the way they make people buy Sabian and Zildjian warranties. Go shop at a local store with people who are there to help you not some jerk who only thinks about how much commission he is going to make off of you.

Dude, you are way off base. Guitar Center is one of my local stores. I'll admit they do push those warranties sometimes, but you aren't required to buy them. BTW, they have nothing to do with my original post or this thread at all really. I shop from and compare prices from online retailers to save money and to find items that aren't available locally. I support my local guys, but I also do my homework. Not that I feel the need to defend my shopping habits to anyone. It doesn't matter if you shop local or online, there are jerks who only think about how much commission they can make and there are people who actually take care of their customers. None of this has anything to do with my original post. The place I was referring to originally has always dealt with me straight. Though I've never dealt with this particular person before. Maybe I ended up with the bad apple of the bunch.

[jeremiah]

I'll ask Gene on Monday so that you have an official answer, but I highly doubt it voids the warranty because the shells have a limited lifetime warranty whether you buy a shell pack, kick drum or one individual component (regardless of hardware).

I doubt it also. I just wanted to get a definite answer. I should've just sent you a PM or something. Anyway, thanks for looking into it.

[SLIPKNOT1]

I think the real question is why would you buy anything at GC or any online retailer? The people at GC have absolutely no product knowledge.


Way to overexxagerate. To say that every Online store and GC is filled with employees with zero product knowledge is nonsense. While that may be the case in some stores, it's certainly not in all. And i have been to PLENTY of privatley owned drum shops with staff that were clueless or were giving out false info. No place is safe from that.

[SLIPKNOT1]

And good point...where in North Carolina? PM me. I may be able to help.

I have good freinds managing the Raleigh, Durham and Greensboro stores. If you need anything from any of those stores, let me know.

[jeremiah]

Will do. Thanks.

[skywalker2]

The only Visions I've seen at the local GC were shell packs. So I guess they don't come with any hardware if you buy them.

Still no response from any of the Pearl guys hugh?



no, they do come with hardware, the guy at this particular guitar center made it seem like they didnt though.


the greensboro store is actually pretty cool, i made a mistake, the store i had my experience at was over in charlotte.

[AL PERCIVAL]

no, they do come with hardware, the guy at this particular guitar center made it seem like they didnt though.


the greensboro store is actually pretty cool, i made a mistake, the store i had my experience at was over in charlotte.

Unless you buy an individual VLX (Lacquered) or VSX (covered) drum component, Pearl sells every Vision "Shell Pack" with the following hardware:

x2-TH-900 (tom arms)
1-BC-900 (boom stand)
1-C-900 (straight cymbal stand)
1-P-900 (bass drum pedal)
1-H-900 (hi-hat stand)
1-S-900 (snare stand)

Keep in mind Pearl has no control how a dealer breaks-up or offers the Vision Kits (or Export or Forum for that matter) to a customer. Most offer it as Pearl sells it, obviously some do not which is why it's good to do your home work and shop around to get the best availability, pricing and product as PDF member Jeremiah indicated a few posts up.

[skywalker2]

Unless you buy an individual VLX (Lacquered) or VSX (covered) drum component, Pearl sells every Vision "Shell Pack" with the following hardware:

x2-TH-900 (tom arms)
1-BC-900 (boom stand)
1-C-900 (straight cymbal stand)
1-P-900 (bass drum pedal)
1-H-900 (hi-hat stand)
1-S-900 (snare stand)

Keep in mind Pearl has no control how a dealer breaks-up or offers the Vision Kits (or Export or Forum for that matter) to a customer. Most offer it as Pearl sells it, obviously some do not which is why it's good to do your home work and shop around to get the best availability, pricing and product as PDF member Jeremiah indicated a few posts up.


i figured they didn't, and hence why people at certian guitar centers think that some customers have no idea that the 900 series hardware exists.

[AgateDrummer]

I stopped by the downtown Seattle GC today, and I saw something kinda interesting. They had a Vision kit out, but not actually set up, and on it they had a little sign saying they had everything you needed. This of course included drum bags, a rack (I think), and low and behold, a 900 series hardware package for $199.....PDP 900 series, that is. I highly doubt that you could find a GC that would sell the Pearl 900 hardware in a package, and DEFINITELY not for the price that it would be if you got it online together with a Vision.

It really makes you wonder how much they're marking it up, and where they're hiding it in the store.

[AL PERCIVAL]

I was told by one of the online stores that if you buy a Vision shell pack it voids the warranty because they are only offered as complete sets with hardware from Pearl. I would normally just write this off as BS, but it came from a pretty reputable source .

Anyone affiliated with Pearl care to comment?

Whomever your reputable source is, the above statement and information is completely false.



/thread :)

[weldrum]

Burn Him!!!

[Danuk]

Whomever your reputable source is, the above statement and information is completely false.



/thread :)

good to hear!

[Razorfish]

I find it odd that a big online store, GC, etc that sells a lot of drums couldn't get Pearl to sell them shell packs. It doesn't make business sense if that's what a really big customer wants.

[skywalker2]

you can get shell packs without a problem on musicians friend.

[skywalker2]

I stopped by the downtown Seattle GC today, and I saw something kinda interesting. They had a Vision kit out, but not actually set up, and on it they had a little sign saying they had everything you needed. This of course included drum bags, a rack (I think), and low and behold, a 900 series hardware package for $199.....PDP 900 series, that is. I highly doubt that you could find a GC that would sell the Pearl 900 hardware in a package, and DEFINITELY not for the price that it would be if you got it online together with a Vision.

It really makes you wonder how much they're marking it up, and where they're hiding it in the store.



geez what is it with gc and pacific? it seems like they are always trying to sell you on them. i think i read somewhere that selling dw/pacific products yields better profits for gc?

[jeremiah]

Whomever your reputable source is, the above statement and information is completely false.



/thread :)

I figured as much. Thanks again.

[AL PERCIVAL]

I figured as much. Thanks again.

No problem jeremiah, glad we could set the record straight for you.

[Midnight Camel]

I think the real question is why would you buy anything at GC or any online retailer? The people at GC have absolutely no product knowledge. Also, it wouldn't matter if a Vision shell pack has a factory warranty or not because GC would make you buy one the way they make people buy Sabian and Zildjian warranties. Go shop at a local store with people who are there to help you not some jerk who only thinks about how much commission he is going to make off of you.
Wow, that seems really smart, I can't believe I never thought of it that way. I guess I was stupidly deceived by cheaper pricing and the ability to navigate a store without a salesperson. When the guy at Guitar Center told me to use Z Customs for jazz, I just took his word for it because his input is the motivating force behind my buying a product.

[skywalker2]

/\ /\

quite entertaining. ;)

[skywalker2]

I think the real question is why would you buy anything at GC or any online retailer? The people at GC have absolutely no product knowledge. Also, it wouldn't matter if a Vision shell pack has a factory warranty or not because GC would make you buy one the way they make people buy Sabian and Zildjian warranties. Go shop at a local store with people who are there to help you not some jerk who only thinks about how much commission he is going to make off of you.



sorry, but local stores seem to be filled with even more jerks half the time. i was close friends with a guy that worked for the brookmays music group and he was absolutely wonderful. but they shut down and most other local music shops i went to were no where near as nice, and would simply not cater to a young man with no money hungry for product knowledge and lots of experience.

when someone eyes me like i'm about to break something, just because i want a closer look at a lug or rim, i usually take my buisness elsewhere.

[AgateDrummer]

geez what is it with gc and pacific? it seems like they are always trying to sell you on them. i think i read somewhere that selling dw/pacific products yields better profits for gc?
Either they get a better profit margin, or it's because the only way they can sell it is as a package. I'm sure they can sell the better Pearl hardware seperately, and probably get more markup that way.